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Manage the Audio Conferencing settings for my organization in Skype for Business Online

  • Article
  • Applies to:
    Skype for Business

Important

Skype for Business Online operated by 21Vianet in China will be retired on October 1, 2023. If you haven't upgraded your Skype for Business Online users yet, they will be automatically scheduled for an assisted upgrade. If you want to upgrade your organization to Teams yourself, we strongly recommend that you begin planning your upgrade path today. Remember that a successful upgrade aligns technical and user readiness, so be sure to leverage our upgrade guidance as you navigate your journey to Teams.

Skype for Business Online, excluding the service operated by 21Vianet in China, was retired on July 31, 2021.

Note

If you want to manage these settings in Teams, see Manage the Audio Conferencing settings for my organization in Microsoft Teams.

It might be easier for you to see all of the audio conferencing settings for Skype for Business in one place.

Assign an Audio Conferencing license

Note

You can't assign licenses using the Skype for Business admin center. You must use the Microsoft 365 admin center. See Assign Skype for Business licenses.

To assign a license for a user

  1. Sign in with your work or school account.

  2. In the left navigation of the admin center, go to Users > Active users, and then select the user or users from the list of available users.

    Note

    If you are assigning licenses to up to 20 users at the same time, you can use the Select a view drop-down then choose one of the options or create your own view. Then click Edit, Next twice then select the license and select Submit. You can also assign licenses to multiple users by using Windows Powershell. For instructions and sample PowerShell scripts, see Assign Skype for Business licenses.

  3. In the Action pane under Product licenses, click Edit.

  4. On the Product Licenses page, turn on Audio Conferencing and then click Save. For more on licensing, see Skype for Business add-on licensing.

Note

After you assign the license, Microsoft might not appear initially in the list as an audio conferencing provider. If this happens, either log out of the admin center or press CTRL+F5 to refresh the browser window.

Enable or disable emails sent to audio conferencing users

An icon showing the Skype for Business logo. Using the Skype for Business admin center

  1. Sign in with your work or school account.

  2. Go to the admin center > Skype for Business and in the left navigation, select Audio conferencing.

  3. On the Microsoft bridge settings page, select or clear the Automatically send emails to users if their audio conferencing settings change.

  4. Select Save.

    You can also send emails to the user with the audio conferencing settings by going to the user's audio conferencing properties and clicking Send conference info via email. The conference ID and default audio conferencing phone number is included on the meeting invite but not the PIN.

    See Send an email to a user with their Audio Conferencing information.

Note

We are frequently updating how you can manage features found in Skype for Business Online, so the steps here might be a little different.

Using Windows PowerShell

  • You can also use the Windows PowerShell and run:

    Set-CsOnlineDialInConferencingTenantSettings -AutomaticallySendEmailsToUsers $true|$false

    You can use the Set-CsOnlineDialInConferencingTenantSettings to manage other settings for your organization, including email.

Change the sender's contact information in email messages sent to users

You can make changes to the email that is automatically sent to your users, including the actual email address and the display name of the sender's contact information. By default, the sender of the emails is Microsoft 365 or Office 365, but you can change the email address and display name using Windows PowerShell and the Set-CsOnlineDialInConferencingTenantSettings cmdlet. To make changes to the email address that is sending the email to the users, you must:

  • Enter the email address in the SendEmailFromAddress parameter.

  • Enter the email display name in the SendEmailFromDisplayName parameter.

  • Set the SendEmailOverride parameter to True.

You can make changes to the email sent to users, such as the email address that the email is sent from or the display name for the email by running:

Set-CsOnlineDialInConferencingTenantSettings -SendEmailOverride $true -SendEmailFromAddress amos.marble@contoso.com -SendEmailFromDisplayName "Amos Marble"

If you want to change the email address information, you need to make sure that the inbound email policies of your organization allow emails that come from the custom email address.

You can use the Set-CsOnlineDialInConferencingTenantSettings cmdlet to manage other settings for your organization, including email.

See Emails that are automatically sent to users when their Audio Conferencing settings change.

Reset the meeting conference ID

  1. Sign in with your work or school account.

  2. Go to the admin center > Skype for Business.

  3. In the Skype for Business admin center, in the left navigation, go to Audio conferencing, and in the Action pane under Conference ID, click Reset.

  4. In the Reset conference ID? window, click Yes. A conference ID will be automatically created and an email sent to the user with the new conference ID if sending email to your users is enabled. It's enabled by default.

    Important

    After a new conference ID is created, the old conference ID can't be used by callers. You should notify users to reschedule their existing meeting invites to make sure the new conference ID is added to the invitations. The users can use the Skype for Business Meeting Migration Tool to update their existing meetings. To see how to download, install, and run the Skype for Business Meeting Update Tool, see: Meeting Update Tool for Skype for Business and Lync, Skype for Business Online, Meeting Migration Tool (64-bit), and Skype for Business Online, Meeting Migration Tool (32-bit).

See Reset a conference ID for a user.

Reset a conference organizer's PIN

Each meeting that a user schedules will get assigned a unique conference ID. Although a conference ID will be automatically created and assigned to a user, there may be times when a user doesn't want to use this one and you want to set it to a certain number, or your users can't remember or have lost their conference ID. You can use the Skype for Business admin center and Windows PowerShell to view, change, and reset their conference ID.

  1. Sign in with your work or school account.

  2. Go to the admin center > Skype for Business and in the left navigation, click Audio conferencing.

  3. Click Users, and then select the user that you want to reset the PIN for.

  4. In the Action pane, under PIN, click Reset.

Users will receive an email with their PIN when they're enabled for audio conferencing or when the PIN is reset. But if you have disabled automatically sending emails, a PIN reset email won't be sent and you will have to manually send the PIN to the user. The PIN will only be shown once after it has been reset. After it's displayed just after being reset, the PIN won't be shown anymore on the user properties; instead, ***** will be shown.

See Reset the Audio Conferencing PIN.

Send an email with Audio Conferencing information to a user

  1. Sign in with your work or school account.

  2. Go to the admin center > Skype for Business and in the left navigation, click Audio conferencing.

  3. Click Users, and then select the user that you want to reset the PIN for.

  4. In the Action pane, click Send conference info via email.

    Note

    When you do this, the audio conferencing PIN isn't sent to the user.

See Send an email to a user with their Audio Conferencing information.

Setting the phone numbers included on invites

  1. Sign in with your work or school account.

  2. Go to the admin center > Skype for Business.

  3. In the left navigation, go to Audio conferencing > Users. Select the user that you want to enable for Audio Conferencing.

  4. In the Action pane, you can set the Toll number and, if allowed, the Toll-free number.

  5. Click Save.

See Set the phone numbers included on invites.

Choosing audio conferencing bridge settings

Set the meeting experience when callers join a meeting

  1. Sign in with your work or school account.

  2. Go to the admin center > Skype for Business.

  3. In the Skype for Business admin center, in the left navigation, go to Audio conferencing > Microsoft bridge settings.

  4. Under Meeting join experience, select the following actions:

    • Enable meeting entry and exit notifications to be turned on This is selected by default. If you clear this check box, users who have already joined the meeting by default won't be notified when someone enters or leaves the meeting.

      This can be set on a meeting-by-meeting basis when a user joins a meeting using a Skype for Business app and they modify the Announce when people enter or leave setting in the Skype Meeting Options menu of the meeting.

    • Ask callers to record their name before joining the meeting This is selected by default. If you clear this check box, callers won't be asked to record their name before they join a meeting.

  5. After you make your changes, click Save.

See Change the settings for an Audio Conferencing bridge.

Set the PIN length for meetings

  1. Sign in with your work or school account.

  2. Go to the admin center > Skype for Business.

  3. In the Skype for Business admin center, in the left navigation, go to Audio conferencing > Microsoft bridge settings.

  4. Under Security, enter the number of digits you want for the PIN in the PIN length list, and then click Save.

    The PIN must be between 4 and 12 digits. The default is 5.

See Change the settings for an Audio Conferencing bridge.

Enable or disable email from being sent to audio users

  1. Sign in with your work or school account.

  2. Go to the admin center > Skype for Business and in the left navigation, click Audio conferencing.

  3. On the Microsoft bridge settings page, select or clear the Automatically send emails to users if their audio conferencing settings change.

  4. Click Save.

    You can also send email to the user with the audio conferencing settings, by going to the user's audio conferencing properties and clicking Send conference info via email.

    If you do this, an email will be sent that only includes conference ID and conference phone number, but the PIN won't be included.

    See Send an email to a user with their Audio Conferencing information.

See and set the primary (default) and secondary (alternate) languages on an audio conferencing bridge

  1. Sign in with your work or school account.

  2. Go to the admin center > Skype for Business.

  3. In the Skype for Business admin center, in the left navigation, go to Audio conferencing, and then click Microsoft bridge.

  4. Select a phone number from the list, click Set languages in the Action pane, and then on the Set languages page, click the use the Primary language list to view the complete list of supported languages.

    You can also set the primary and secondary languages that are supported when you select Microsoft as the audio conferencing provider. The order that you select in the lists is the same order in which languages will be presented to callers.

See Set auto attendant languages for Audio Conferencing.

See audio conferencing dial-in numbers

  1. Sign in with your work or school account.

  2. Go to the admin center > Skype for Business.

  3. In the Skype for Business admin center, in the left navigation, go to Audio conferencing > Microsoft bridge. Here you can:

    • View the phone numbers that are set by Microsoft 365 or Office 365 to be used for Audio Conferencing.

    • View the location, and the primary and secondary languages, that will be used by the Audio Conferencing auto attendant.

    • Select the default phone number that will be given to users when they are enabled for Audio Conferencing. However, if the default phone number of the audio conferencing bridge changes, the default phone number for existing users won't change.

You can go to Audio conferencing > Users and select the user's properties to change the default number for a user by choosing a new number from the list of numbers that are available in your organization.

See See a list of Audio Conferencing numbers.

See a list of users that are enabled

  1. Sign in with your work or school account.

  2. Go to the admin center > Skype for Business.

  3. In the Skype for Business admin center, in the left navigation, go to Audio conferencing> and then Users.

See See a list of users that are enabled for Audio Conferencing.

Want to know how to manage with Windows PowerShell?

There are several settings that you can manage at the organization level using Windows PowerShell. This makes it easy to apply settings to all of your users.

To get more help on each cmdlet, see Skype for Business Online cmdlets.

Here are the organization-level settings:

  • Setting entry/exit notifications The default is $true.

    Set-CsOnlineDialInConferencingTenantSettings -EnableEntryExitNotifications $true|$false

  • Setting name recording The default is $true.

    Set-CsOnlineDialInConferencingTenantSettings -EnableNameRecording $true|false

  • Setting the PIN length The default is 5.

    Set-CsOnlineDialInConferencingTenantSettings -PinLength 7

  • Setting only dial-in meetings from a phone The default $false.

    Set-CsOnlineDialInConferencingTenantSettings -AllowPSTNOnlyMeetingsByDefault $true|$false

  • Setting whether to send email to users The default is $true.

    Set-CsOnlineDialInConferencingTenantSettings -AutomaticallySendEmailsToUsers $true|$false

  • Setting whether to send email from a different account The default is $false.

    Set-CsOnlineDialInConferencingTenantSettings -SendEmailFromOverride $true|$false

  • Setting the From address on email that is sent to users The default is $null.

    Set-CsOnlineDialInConferencingTenantSettings -SendEmailFromAddress

  • Setting the display name for the email that is sent to users The default is $null.

    Set-CsOnlineDialInConferencingTenantSettings -SendEmailFromDisplayName

    Want to know more about Windows PowerShell

  • Windows PowerShell is all about managing users and what users are allowed or not allowed to do. With Windows PowerShell, you can manage Microsoft 365 or Office 365 using a single point of administration that can simplify your daily work when you have multiple tasks to do. To get started with Windows PowerShell, see these topics:

  • Windows PowerShell has many advantages in speed, simplicity, and productivity over only using the admin center, such as when you are making settings changes for many users at one time. Learn about these advantages in the following topics:

Manage the Audio Conferencing settings for a user