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Troubleshoot Internet Explorer 11 (IE11)

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Caution

Update: The retired, out-of-support Internet Explorer 11 desktop application has been permanently disabled through a Microsoft Edge update on certain versions of Windows 10. For more information, see Internet Explorer 11 desktop app retirement FAQ.

Applies to:

  • Windows 10
  • Windows 8.1
  • Windows 7
  • Windows Server 2012 R2
  • Windows Server 2008 R2 with Service Pack 1 (SP1)

Use the topics in this section to learn how to troubleshoot several of the more common problems experienced with Internet Explorer.

In this section

Topic Description
Setup problems with Internet Explorer 11 Guidance about how to find and understand the error log files created when setup runs.
Install problems with Internet Explorer 11 Guidance about how to address potential problems when IE doesn’t finish installing.
Problems after installing Internet Explorer 11 Guidance about how to troubleshoot and help fix instability problems, where IE crashes or seems slow or where Digital Rights Management (DRM) playback doesn’t work.
Auto configuration and auto proxy problems with Internet Explorer 11 Guidance about how to troubleshoot and help fix problems where branding changes aren’t distributed or where you’re experiencing proxy server setup problems.
User interface problems with Internet Explorer 11 Guidance about changes to the IE Customization Wizard, security zones, Favorites, Command, and Status bars, and the search box.
Group Policy problems with Internet Explorer 11 Guidance about how to find the Group Policy Object-related log files for troubleshooting.
.NET Framework problems with Internet Explorer 11 Guidance about how to turn managed browser hosting controls back on.
Enhanced Protected Mode problems with Internet Explorer Guidance about how to turn off Enhanced Protected Mode to address compatibility issues.
Fix font rendering problems by turning off natural metrics Guidance about how to turn off natural metrics to address font rendering problems.
Intranet problems with Internet Explorer 11 Guidance about how to turn on single-word intranet searches in the address bar.
Browser cache changes and roaming profiles Guidance about changes we’ve made to the browser cache to improve the performance, flexibility, reliability, and scalability and how to get the best results while using a roaming profile.