Setup problems with Internet Explorer 11
Caution
Update: The retired, out-of-support Internet Explorer 11 desktop application has been permanently disabled through a Microsoft Edge update on certain versions of Windows 10. For more information, see Internet Explorer 11 desktop app retirement FAQ.
Installing Internet Explorer creates the following log files, which are stored in the Windows installation folder (typically, the C:\Windows folder):
IE11_main.logIE11_NR_Setup.logIE11_uninst.logcbs*.logWU_ IE11_LangPacks.log
These log files continuously record the entire process from the moment the IE setup program starts running until the last .cab file is downloaded, including error codes. The possible error codes are:
| Error code | Description |
|---|---|
| 0 | Success |
| 1460 | Timeout |
| 3010 | Success, reboot required |
| 40001 | USER_ERROR_CANNOT_OPEN_LOG_FILE |
| 40003 | USER_ERROR_CANNOT_INITIALIZE_APPLICATION |
| 40004 | USER_ERROR_OLD_OS_VERSION |
| 40005 | USER_ERROR_WRONG_PLATFORM |
| 40006 | USER_ERROR_BAD_SPVERSION |
| 40007 | USER_ERROR_MISSING_REQUIRED_PREREQUISITE |
| 40008 | USER_ERROR_IE_GREATERVERSION_INSTALLED |
| 40010 | USER_ERROR_BAD_LANGUAGE |
| 40012 | USER_ERROR_CRYPTO_VALIDATION_FAILED |
| 40013 | USER_ERROR_ALREADY_INSTALLED |
| 40015 | USER_ERROR_WRONG_OS |
| 40016 | USER_ERROR_EXTRACTION_FAILED |
| 40019 | USER_ERROR_WINDOWS_PRERELEASE_NOT_SUPPORTED |
| 40021 | USER_ERROR_UNSUPPORTED_VIDEO_HARDWARE |
| 40022 | USER_ERROR_UNSUPPORTED_VIDEO_DRIVER |
| 40023 | USER_ERROR_PREREQUISITE_INSTALL_FAILED |
| 40024 | USER_ERROR_NEUTRAL_CAB_DOWNLOAD_FAILED |
| 40025 | USER_ERROR_NEUTRAL_CAB_INSTALL_FAILED |
| 41001 | USER_ERROR_UNKNOWN |
| 50005 | USER_SUCCESS_USER_CANCELLED |