Making and Receiving Lync Calls

 

Topic Last Modified: 2012-10-18

Common issues and tasks related to making and receiving calls in Microsoft Lync 2010 are listed in the following table. Issues are problems that require troubleshooting. If a user needs help troubleshooting a common issue, click the issue to learn how to resolve it. To help a user perform a common task, click the URL next to the task to see the related how-to topic at the Lync Help and How-to website.

Note

To troubleshoot audio issues, such as speakers or a microphone that are not working or poor sound quality, see Audio and Video. To learn how to record calls, see Recording and Playback. For issues related to using the Response Group application to make and receive calls, see Response Groups.

Common issues	Common tasks
Caller Name Incorrect	Find the Right Person at https://go.microsoft.com/fwlink/p/?LinkId=212072
Contacts Search Unavailable for Remote Call Control Users	Place a Voice Call at https://go.microsoft.com/fwlink/p/?LinkId=212073
Error Message When Making a Call	Start a Video Call at https://go.microsoft.com/fwlink/p/?LinkId=212092
Phone Number on a Webpage Not Detected	Add Video to an Existing Conversation at https://go.microsoft.com/fwlink/p/?LinkId=212093
Remote Call Control Features Not Working	Use the Call Controls (end calls, transfer calls, and put calls on hold) at https://go.microsoft.com/fwlink/p/?LinkId=212075
	Set Up Voice Mail through Lync 2010 at https://go.microsoft.com/fwlink/p/?LinkId=212081
	View and Listen to Voice Mail in Lync 2010 at https://go.microsoft.com/fwlink/p/?LinkId=212082
	Change Your Greeting at https://go.microsoft.com/fwlink/p/?LinkId=212084
	Call Your Voice Mail from Lync 2010 at https://go.microsoft.com/fwlink/p/?LinkId=212085
	Call a Contact’s Voice Mail Directly at https://go.microsoft.com/fwlink/p/?LinkId=212086
	Specify the Delay before Calls Go to Voice Mail at https://go.microsoft.com/fwlink/p/?LinkId=212087
	Start a Conference Call at https://go.microsoft.com/fwlink/p/?LinkId=212088
	Add Another Person to the Call at https://go.microsoft.com/fwlink/p/?LinkId=212089
	Add Audio to an IM Conversation at https://go.microsoft.com/fwlink/p/?LinkId=212090
	Use the Dial Pad at https://go.microsoft.com/fwlink/p/?LinkId=212094
	Text Telephone (TTY) Mode at https://go.microsoft.com/fwlink/p/?LinkId=212095