Response Groups

 

Topic Last Modified: 2012-10-18

Common issues and tasks related to response groups in Microsoft Lync 2010 are listed in the following table. Issues are problems that require troubleshooting. If a user needs help troubleshooting a common issue, click the issue to learn how to resolve it. To help a user perform a common task, click the URL next to the task to see the related how-to topic at the Lync Help and How-to website.

Common issues	Common tasks
Agent Not Receiving Response Group Calls	Find Out That You’ve Been Added to a Response Group at https://go.microsoft.com/fwlink/p/?LinkId=212161
Agent Received Incomplete or Missing Call Context	View Your Response Groups at https://go.microsoft.com/fwlink/p/?LinkId=212162
Agent Received a Response Group Call That Suddenly Stopped Ringing	Answer a Call at https://go.microsoft.com/fwlink/p/?LinkId=212163
Agent Unable to Add IM to an Anonymous Response Group Conversation	Sign In to a Formal Group at https://go.microsoft.com/fwlink/p/?LinkId=212164
Agent Unable to Sign In to a Formal Group	Add Instant Messaging to a Call at https://go.microsoft.com/fwlink/p/?LinkId=212165
Agent Unable to See Some Response Groups	Add Video to a Call at https://go.microsoft.com/fwlink/p/?LinkId=212166
DTMF Tone Not Detected	Make a Call on Behalf of a Response Group at https://go.microsoft.com/fwlink/p/?LinkId=212167
Response Group Call Unanswered	Redirect a Response Group Call at https://go.microsoft.com/fwlink/p/?LinkId=212168
Unable to Find the Response Group	Transfer a Response Group Call at https://go.microsoft.com/fwlink/p/?LinkId=212169
Unable to Share a Desktop or Start a Meeting with a Response Group
Voice Response Not Recognized by a Response Group