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Understanding Unified Messaging Servers

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Microsoft Exchange Server 2007 will reach end of support on April 11, 2017. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.

 

Applies to: Exchange Server 2007, Exchange Server 2007 SP1, Exchange Server 2007 SP2, Exchange Server 2007 SP3

When you install the Unified Messaging server role on a computer that is running Microsoft Exchange Server 2007, a computer object is created in the Active Directory directory service. This topic discusses Unified Messaging server objects and Unified Messaging server operations that are included in Exchange 2007 Unified Messaging.

Computer Objects

Unified Messaging Active Directory computer objects are created in the Computers container during the installation of the Unified Messaging server role. The Unified Messaging objects connect the telephony infrastructure of your organization and the Exchange 2007 Unified Messaging Active Directory networking environment and are a basic part of the Unified Messaging system. The Unified Messaging computer object that is created in Active Directory is a logical representation of a physical server on which the Unified Messaging server role is installed.

Important

The Unified Messaging server must be a member of a domain before the Unified Messaging server role is installed so that a new Unified Messaging computer object can be created during the installation.

After the computer objects have been created, you can perform the procedures that are required to successfully deploy Unified Messaging on your network.

Note

You can also apply Group Policy settings to the computer after the computer that is running Exchange 2007 is added to the domain.

Server Operation

A Unified Messaging server will not process incoming calls unless the operational state is set to enabled. By default, however, the operational status of the Unified Messaging server is set to enabled after installation. When its operational status is set to enabled, the Unified Messaging server can process incoming and outgoing voice calls and incoming fax calls and route the messages to the intended recipients in your Exchange organization.

Although the operational status of the Unified Messaging server is set to enabled after installation, the Unified Messaging server also maintains a status parameter that is used to control the operational status of the server. The status parameter lets you stop call processing so that the Unified Messaging server can be taken offline in a controlled way.

The operational status of the Unified Messaging server status can be controlled by the enable and disable commands in the Exchange Management Console and the Exchange Management Shell. The following are the three status modes for Unified Messaging servers:

  • Enabled - Process all incoming calls.

  • Disabled - Do not accept any new calls and drop all existing calls.

  • Disabled - Do not accept any new calls but process all existing calls.

For more information about how to enable and disable a Unified Messaging server, see How to Enable Unified Messaging on Exchange 2007 and How to Disable Unified Messaging on Exchange 2007.

Even though the operational status of the Unified Messaging server is set to enabled the Unified Messaging server role is installed, the server will still be unable to correctly process and route incoming calls to UM-enabled users until it is associated with at least one UM dial plan and the UM dial plan associated with at least one UM IP gateway. For more information about how to add a Unified Messaging server to a UM dial plan, see How to Add a Unified Messaging Server to a Dial Plan.

For more information about UM IP gateways, see Understanding Unified Messaging IP Gateways.

When the Unified Messaging server is started, it will locate all IP gateways that are associated with the UM dial plans and are associated with the UM server. To detect and identify any configuration changes on either UM dial plans or UM IP gateways, the UM server will either register a change notification or re-check the configuration every 10 minutes.

If the UM IP gateway identifies any changes to the configuration, the UM server will react accordingly and either start to use or stop using the appropriate IP gateways. After a UM server is associated with a UM dial plan and is communicating with an IP gateway or IP Private Branch eXchange (PBX), you can run a set of diagnostic operations to verify the correct operation and connectivity.

For More Information

For more information about how to test the operation of a Unified Messaging server, see How to Test Unified Messaging Server Operation and How to Test Unified Messaging Server Connectivity to IP Gateways and PBXs.