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Managing Custom Audio Prompts

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Microsoft Exchange Server 2007 will reach end of support on April 11, 2017. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.

 

Applies to: Exchange Server 2007, Exchange Server 2007 SP1, Exchange Server 2007 SP2, Exchange Server 2007 SP3

When you install the Unified Messaging server role on a computer that is running Microsoft Exchange Server 2007, a set of default audio files for system prompts for UM dial plans and auto attendant is copied to the Unified Messaging (UM) server. Although the system prompts must not be replaced or changed, you may want to customize the audio files that will be used for greetings, announcements, and auto attendant menu prompts. This topic discusses how to manage custom audio prompts that you have created for Exchange 2007 Unified Messaging

Prompts, Greetings, and Announcements

Exchange 2007 Unified Messaging has the following prompts, greetings, and announcements:

  • System prompts   Exchange 2007 Unified Messaging is installed with a set of default audio files that are used for the default prompts that are used by UM dial plans and auto attendants. These audio files enable Outlook Voice Access users to use voice prompts to navigate the menu system. For more information about the system prompts that are used in Unified Messaging, see Understanding Unified Messaging Audio Prompts.

  • UM dial plans   Exchange 2007 Unified Messaging is installed with a set of audio files that are used as the default prompts for UM dial plans. The default welcome greeting is the first audio prompt that is played for callers when they call the subscriber access number. Callers hear a greeting that says, "Welcome, you are connected to Microsoft Exchange." However, you may want to change this greeting and provide a welcome message that is specific to your company, such as, "Welcome to Outlook Voice Access for Woodgrove Bank." You also have the option to enable an informational announcement to follow this welcome greeting. For more information about UM dial plan prompts, greetings, and announcements, see Understanding Unified Messaging Audio Prompts.

  • UM auto attendants   Although you can configure only one welcome greeting on a UM dial plan, you can configure different versions of the welcome greeting and the menu prompts used on UM auto attendants to be used during business hours and non-business hours. The business hours and non-business hours welcome greeting and menu prompts for an auto attendant can all be modified and changed to meet your needs. As with UM dial plans, an informational announcement is not configured by default on an auto attendant. However, you can enable an informational announcement to follow the welcome greetings that are configured on a UM auto attendant. For more information about UM auto attendant prompts, greetings, and announcements, see Understanding Unified Messaging Audio Prompts.

Managing Voice Prompts and Greetings

Before you can create customized audio files that can be used with UM dial plans and UM auto attendants to customize greetings and voice prompts for callers, the Unified Messaging server role must be installed. You must then follow these steps before you can enable custom greetings for callers:

  1. Record the customized greeting and save it as a .wav file.

  2. Copy the customized greeting to the correct folder on a UM server by using the Copy-UMCustomPrompt Exchange Management Shell cmdlet or the Exchange Management Console.

  3. Configure the UM dial plan or auto attendant to use the customized greeting.

You can enable, disable, and create custom prompts by using the Exchange Management Console or the Exchange Management Shell.

For more information about how to use the Exchange Management Console to manage custom audio prompts, see the following topics:

For more information about how to use the Exchange Management Shell to manage custom audio prompts, see the following topics:

Administrative permissions are required to manage the Exchange 2007 Unified Messaging server. For more information about the permissions that are required to perform administrative tasks for Unified Messaging, see Required Permissions to Manage Unified Messaging.

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