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How to Enable a Custom Non-Business Hours Main Menu Prompt Greeting on a Unified Messaging Auto Attendant

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Microsoft Exchange Server 2007 will reach end of support on April 11, 2017. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.

 

Applies to: Exchange Server 2007, Exchange Server 2007 SP1, Exchange Server 2007 SP2, Exchange Server 2007 SP3

This topic explains how to use the Exchange Management Console and the Exchange Management Shell to enable a custom non-business hours main menu prompt greeting for a UM auto attendant in Microsoft Exchange Server 2007 Unified Messaging (UM). After you create a UM auto attendant, a default system prompt will be used for the non-business hours main menu prompt greeting that is heard by callers after the non-business hours welcome greeting is played. Although the system prompts must not be replaced or changed, you will probably want to customize the greetings and menu prompts that are used with UM auto attendants. Frequently, in addition to configuring a customized non-business hours welcome greeting, you will also want to create and configure a custom non-business hours main menu prompt greeting. After you configure a custom non-business hours main menu prompt greeting, you must enable key mappings on the UM auto attendant for non-business hours.

A custom non-business hours main menu prompt greeting is a list of options callers hear during non-business hours. To enable callers to hear a non-business hours main menu prompt greeting, you must first configure the business and non-business hours schedule by using the Times tab that is available on the Properties for a UM auto attendant. For example, "You have reached Trey Research after normal business hours. If you are experiencing a medical emergency, please hang up and dial 911. To leave a message for one of our doctors, press 1. To leave a message for one of our physical therapists, press 2. To leave a general message for one of our front office coordinators, press 3. To be connected with an after hours operator, press 0."

By default, when you create a UM auto attendant, the business and non-business hours greetings or prompts are not configured and no key mappings are defined for either business or non-business hours main menu prompts. To correctly configure customized non-business hours main menu greetings and prompts, you must:

  1. Configure the business and non-business hours for your organization on the Times tab.

  2. Create the greeting file that will be used for the non-business hours welcome greeting.

  3. Configure the non-business hours welcome greeting on the Greetings tab.

  4. Create the greeting file that will be used for the non-business hours main menu prompt greeting.

  5. Configure the non-business hours main menu prompt greeting on the Greetings tab.

  6. Enable and configure the non-business hours key mappings on the Key Mapping tab.

Before You Begin

To perform the following procedures, the account you use must be delegated the Exchange Organization Administrator role.

For more information about permissions, delegating roles, and the rights that are required to administer Exchange Server 2007, see Permission Considerations.

Also, before you perform these procedures, confirm the following:

  • A UM dial plan has been created.

  • A UM mailbox policy has been created.

  • A UM auto attendant has been created.

Procedure

To use the Exchange Management Console to enable a non-business hours main menu prompt greeting for a UM auto attendant

  1. In the console tree of the Exchange Management Console, expand the Organization Configuration node.

  2. Click Unified Messaging.

  3. In the work pane, click the UM Auto Attendants tab.

  4. Select the auto attendant that you want to modify, and then, in the action pane, click Properties.

  5. On the Greetings tab, under Main Menu Prompt, under Non-Business hours main menu prompt, click Modify.

  6. On the Non-Business Hours Main Menu Prompt page, select from the following options:

    • Use default greeting

    • Use custom greeting file

  7. If you select the Use custom greeting file option, click Browse, locate the custom non-business hours main menu prompt file that you have already created, and then click OK.

  8. Click OK to save your changes.

To use the Exchange Management Shell to enable a custom non-business hours main menu prompt greeting for a UM auto attendant

  • Run the following command:

    Set-UMAutoAttendant -Identity MyUMAutoAttendant -AfterHoursMainMenuCustomPromptEnabled $true -AfterHoursMainMenuCustomPromptFilename AfterHoursMenuPrompts.wav

For more information about syntax and parameters, see Set-UMAutoAttendant.

For More Information

For more information about UM auto attendants and custom audio greetings and prompts, see the following topics: