Voice
The Voice copilot template enables users to build a voice-enabled copilot that can provide an effective self-service, hands-free solution from a phone to reduce call volume and increase agent productivity. Customers can interact with a copilot by using copilot natural language and choosing the options (touch-tone) from a menu to resolve the issues faster.
You can create a new copilot in Copilot Studio. From the Home or Create page, under Start with a template, select the Voice template.
The primary building blocks of your voice-enabled copilot are constructed. Select Create to continue with the template.
To learn about regional settings, see Regional settings and data locations for organizations using Copilot Studio.
Prerequisite
- Copilot Studio Account
Voice-enabled capabilities
When you select the Voice template, a copilot is created with several voice-related features included and enabled by default:
- Telephony channel is enabled by default.
- The Speech & DTMF (Dual Tone Multi Frequency) modality is enabled by default.
- The predefined custom topic Main Menu.
- An expanded version of the Conversation Start system topic that uses Main Menu.
- Voice-related system topics include:
- Silence detection
- Speech unrecognized
- Unknown dial pad press handles speech-related scenarios correctly
- DTMF-enabled multiple choice options in the question node
- The Test copilot chat mode is set to Speech & DTMF by default. This mode allows you to verify voice features, such as barge-in and DTMF, in your text input. You can see the speech response from your copilot in text form.
Limitations
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