Enable plugin extensibility
Important
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | Jan 2025 | Mar 2025 |
Business value
The copilot template is designed to provide a versatile conversational commerce solution to retailers of all types. Recognizing that some retailers have unique capabilities and processes they wish to offer their shoppers, such as detailed product information or interaction with a scheduling or service system, we've made it possible to integrate these extensions with specific intents in the shopping experience.
For instance, if a user expresses interest in scheduling an appointment, the system will automatically route this request to the appropriate plugin. This seamless integration not only enhances the user experience but also adds significant business value. It allows retailers to differentiate their offerings, improve customer engagement, and potentially increase sales by making their unique services more accessible and user-friendly.
Feature details
The plugins are integrated with the standard OpenAI plugin API. They can be built and deployed using a variety of tool sets, including Microsoft AI Studio and Copilot Studio. They are deployed independently of the copilot template so they can be managed independently. The user experience is seamless, so they do not know when their request is routed to a plugin.