Provide your own tone of voice across all email communications
Important
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | Apr 2025 | - | - |
Business value
Sellers have their own tried-and-true selling techniques, including a unique tone of voice to use in email outreach to leads. This is important to improve email engagement from leads because it allows sellers to personalize outreach with an effective tone that differentiates them from other sellers. The sales qualification agent will now generate emails in the seller’s own tone of voice, so they draft more consistent communications that lead to better response rates and qualification outcomes.
Feature details
Custom tone creation: Allow sellers to create and save a personalized tone of voice to match their unique communication style, based on a simple natural language description or from sample prior emails they have sent.
Tone application in emails: Apply a seller’s personalized tone of voice automatically to emails, ensuring consistent, authentic messaging across communications.
Predefined tone selection: Enable sellers to choose from a library of predefined tones of voice, such as formal, casual, or friendly.
Tone consistency across communications: Ensure emails reflect the seller's preferred tone, maintaining consistency and enhancing rapport with leads and customers.