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Compose emails with enhanced recipient handling

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Important

This content is archived and is not being updated. For the latest documentation, go to Welcome to Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.

Enabled for Public preview Early access General availability
Users by admins, makers, or analysts - - May 3, 2024

Business value

The enhanced recipient experience offers improved user experience in emails. Recipients can be configured to display email addresses along with how their names appear in records, drag and drop recipients among TO, CC, and BCC fields, view recipients' presence status and out-of-office messages, and bulk-resolve email addresses to Dynamics 365 records.

Feature details

Agents can use the enhanced email recipient experience to compose emails. The following are the key capabilities:

  • Drag and drop recipients among To, CC, and BCC fields.
  • View recipient's email address along with their names.
  • Easily resolve email addresses to Dynamics 365 records.
  • View recipients' presence status and out-of-office messages.
  • Block the resolution of an unresolved email address to Dynamics 365 records for a read-only email.

Recipients control in email

See also

Enable recipient control (docs)