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Personalize interactions using a unified view of customer activity across Dynamics 365 Marketing, Sales, and Customer Service

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Important

This content is archived and is not being updated. For the latest documentation, go to What's new in Dynamics 365 Marketing. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.

Enabled for Public preview Early access General availability
Admins, makers, marketers, or analysts, automatically Apr 27, 2022 - Jun 14, 2022

Business value

Having a single view of all activities enables you to get a complete understanding of your customer. With that context, you can create deeply personalized experiences for digital and non-digital channels. Along with Dynamics 365 Sales and Dynamics 365 Customer Service, you can now view all your Dynamics 365 Marketing interactions in the unified activity timeline under your contacts.

Feature details

  • View both real-time and outbound marketing activities in the Dynamics 365 unified timeline.
  • Search and filter Marketing-only activities such as "All emails opened by Contact 'X'."
  • Preview your email content within the timeline view.

Unified timeline view.

See also

Use timeline (docs)