What's new in Dynamics 365 Customer Insights - Journeys

Important

The outbound marketing module will be removed from Customer Insights - Journeys on June 30, 2025. To avoid interruptions, transition to real-time journeys before this date. More information: Transition overview

Tip

If you’d like to try Dynamics 365 Customer Insights for free, you can sign up for a 30-day trial.

We're excited to announce our newest updates! This article summarizes early access features, preview features, general availability enhancements, monthly updates, and bug fixes. To see the long-term feature plans, take a look at the Dynamics 365 and Power Platform release plans.

Customer Insights - Journeys updates are pushed to customers automatically. Solutions are available for early validations. To manually update your instances, follow the steps in Keep Customer Insights - Journeys up to date.

To submit and vote on feature requests and product suggestions, go to the Dynamics 365 Application Ideas portal.

January 2025 update

There's no Dynamics 365 Customer Insights - Journeys release for January. We'll be back in February with new feature improvements, updates, and bug fixes.

New blogs and scenario docs

Learn how to make the most of the new Dynamics 365 Customer Insights features in our latest blogs and scenario docs:

• Optimize your email marketing campaigns with advanced analytics features - Microsoft Dynamics 365 Blog
• Import contacts from excel to create segments in real-time marketing – FastTrack blog)
• LinkedIn Lead Sync Integration with Dynamics 365 Customer Insights – Journeys – FastTrack blog
• Transition Customer Voice responses