What's new and planned for audience insights in Dynamics 365 Customer Insights
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
This topic lists features that are planned to release from October 2020 through March 2021. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.
- For a list of the previous wave's release plans, go to 2020 release wave 1 plan.
- For a list of the next wave's release plans, go to 2021 release wave 1 plan.
In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.
This check mark (
) shows which features have been released for public preview or early access and for public preview, early access, and general availability.
Activities
This section lists changes to activities in Customer Insights.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Additional semantics for activities | Users by admins, makers, or analysts |
Mar 31, 2021 |
To be announced |
Data ingestion
This section lists updates to the data ingestion capabilities in Customer Insights.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Connect to your Azure Data Lake Storage account using a service principal | Users by admins, makers, or analysts |
Nov 30, 2020 |
|
| Flexibility to enable data profiling on selected entities and fields from your storage account | Users by admins, makers, or analysts |
Nov 30, 2020 |
|
| Incremental data ingestion from customer's Azure Data Lake | Users by admins, makers, or analysts |
Mar 31, 2021 |
|
| Enable numerical primary keys for entities | Users by admins, makers, or analysts |
Oct 30, 2020 |
Oct 30, 2020 |
| Enable match output for source entities | Users by admins, makers, or analysts |
Dec 31, 2020 |
Jan 31, 2021 |
| Connect to on-premises data | Users by admins, makers, or analysts |
Mar 31, 2021 |
To be announced |
Data unification
This section lists updates to the data unification scenarios in Customer Insights.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Persist all values after deduplication | Users by admins, makers, or analysts |
Mar 31, 2021 |
|
| Enable and disable match rules | Users by admins, makers, or analysts |
Nov 20, 2020 |
Feb 1, 2021 |
Enrichment
This section lists updates to the data enrichment enhancements in Customer Insights.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Import enrichment data using SFTP | Users by admins, makers, or analysts |
Nov 30, 2020 |
|
| Control which profiles to enrich | Users by admins, makers, or analysts |
Dec 31, 2020 |
|
| Improved scores and configuration for brand and interest affinity enrichment | Users by admins, makers, or analysts |
Jan 31, 2021 |
Extensibility
This section lists updates to the extensibility scenarios in Customer Insights.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Mailchimp integration | Users by admins, makers, or analysts |
Oct 31, 2020 |
|
| Dotdigital integration | Users by admins, makers, or analysts |
Nov 30, 2020 |
|
| Enrich your customer data with location data from HERE Technologies | Users by admins, makers, or analysts |
Nov 30, 2020 |
|
| Google Ads integration | Users by admins, makers, or analysts |
Nov 30, 2020 |
|
| Marketo integration | Users by admins, makers, or analysts |
Nov 30, 2020 |
|
| AutopilotHQ integration | Users by admins, makers, or analysts |
Dec 31, 2020 |
|
| SendGrid integration | Users by admins, makers, or analysts |
Dec 31, 2020 |
Intelligence
This section lists updates to the intelligence scenarios in Customer Insights.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Predictive transactional churn | Users by admins, makers, or analysts |
Nov 20, 2020 |
- |
| Use the latest Azure Machine Learning endpoints | Users by admins, makers, or analysts |
Dec 3, 2020 |
|
| Predictive product recommendations | Users by admins, makers, or analysts |
Feb 28, 2021 |
- |
| Customer segment based on predictions | Users by admins, makers, or analysts |
Mar 31, 2021 |
To be announced |
| Explanations for product recommendations | Users by admins, makers, or analysts |
Mar 31, 2021 |
To be announced |
| Product filtering for product recommendations | Users by admins, makers, or analysts |
Mar 31, 2021 |
To be announced |
Measures
This section lists updates to measures in Customer Insights.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Build measures based on existing measures | Users by admins, makers, or analysts |
Nov 20, 2020 |
To be announced |
| Customer lifetime value predictive model | Admins, makers, marketers, or analysts, automatically |
Feb 5, 2021 |
To be announced |
| Quick start measure templates | Users by admins, makers, or analysts |
Mar 31, 2021 |
To be announced |
Segments
This section lists updates to new and updated capabilities around segments in Customer Insights.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Create a copy of a segment | Users by admins, makers, or analysts |
Feb 28, 2021 |
To be announced |
System administration
This section lists improvements to administration in Customer Insights.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Copy instance configuration improvements | Users by admins, makers, or analysts |
Dec 31, 2020 |
|
| Reset an environment | Users by admins, makers, or analysts |
Oct 31, 2020 |
Dec 7, 2020 |
| Azure Private Link connection | Users by admins, makers, or analysts |
Feb 28, 2021 |
To be announced |
Description of Enabled for column values:
Users, automatically: These features include changes to the user experience and are enabled automatically.
Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.
Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.
For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.