What's new and planned for Customer Insights (audience insights)

Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

This topic lists features that are planned to release from April 2020 through September 2020. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released (see Microsoft policy).

In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the day of release.

This check mark (This feature is released.) shows which features have been released for public preview or early access and for general availability.

Activities

This section lists changes to activities in Customer Insights.

Feature Enabled for Public preview General availability
New and modified activity types End users by admins, makers, or analysts This feature is released. Sep 30, 2020 -
Map activity entity to standard activity type End users by admins, makers, or analysts This feature is released. Apr 30, 2020 This feature is released. May 19, 2020

Data ingestion

This section lists updates to the data ingestion capabilities in Customer Insights.

Feature Enabled for Public preview General availability
Real-time data ingestion – activities End users by admins, makers, or analysts This feature is released. Apr 1, 2020 -
Real-time data ingestion profile updates End users by admins, makers, or analysts This feature is released. May 18, 2020 -
Real-time data ingestion history views End users by admins, makers, or analysts This feature is released. May 31, 2020 -
Improvements to data preparation End users by admins, makers, or analysts This feature is released. Apr 28, 2020 This feature is released. Apr 28, 2020
Ingest analytical data from Dynamics 365 with Common Data Service End users by admins, makers, or analysts This feature is released. Apr 30, 2020 This feature is released. Jun 10, 2020

Data unification

This section lists updates to the data unification scenarios in Customer Insights.

Feature Enabled for Public preview General availability
Improved experience for the map stage during data unification End users by admins, makers, or analysts This feature is released. Aug 31, 2020 This feature is released. Aug 31, 2020

Enrichment

This section lists updates to the data enrichment enhancements in Customer Insights.

Feature Enabled for Public preview General availability
Enrichment hub page End users by admins, makers, or analysts This feature is released. Jun 3, 2020 -
Enrichment with company data from Leadspace End users by admins, makers, or analysts This feature is released. Jun 3, 2020 -
Separate brand and interest affinity enrichment End users by admins, makers, or analysts This feature is released. Jun 17, 2020 -
Interest affinities enrichment available in additional markets End users by admins, makers, or analysts This feature is released. Jul 8, 2020 -
Brand affinities enrichment available in additional markets End users by admins, makers, or analysts This feature is released. Jul 31, 2020 -
Activate and deactivate enrichments End users by admins, makers, or analysts This feature is released. Aug 12, 2020 -

Extensibility

This section lists updates to the extensibility scenarios in Customer Insights.

Feature Enabled for Public preview General availability
Export to LiveRamp End users by admins, makers, or analysts This feature is released. Apr 8, 2020 -
Customer Insights Teams Add-in End users by admins, makers, or analysts This feature is released. Apr 15, 2020 -
Power Automate trigger for segment changes End users by admins, makers, or analysts This feature is released. May 6, 2020 -
Updated timeline and pagination on the Customer Card Add-in End users by admins, makers, or analysts This feature is released. May 20, 2020 -
Power Automate trigger for measure changes End users by admins, makers, or analysts This feature is released. Jun 3, 2020 -
Export to Facebook Ads Manager End users by admins, makers, or analysts This feature is released. Jun 9, 2020 -
Export segments to an SFTP location End users by admins, makers, or analysts This feature is released. Jun 10, 2020
Brand and interest affinities available on the Dynamics 365 Customer Card Add-in End users by admins, makers, or analysts This feature is released. Jun 30, 2020
Power Automate trigger for full Customer Insights refresh End users by admins, makers, or analysts This feature is released. Jun 30, 2020 -
Power Automate trigger for completed unification process End users by admins, makers, or analysts This feature is released. Jul 31, 2020 -
Multitenant support for custom models End users by admins, makers, or analysts This feature is released. May 5, 2020 To be announced

Measures

This section lists updates to measures in Customer Insights.

Feature Enabled for Public preview General availability
Subscription churn prediction End users by admins, makers, or analysts This feature is released. Jun 3, 2020 -
Improvements to compounded measures End users by admins, makers, or analysts This feature is released. Apr 1, 2020 This feature is released. May 31, 2020
Measures list page End users by admins, makers, or analysts This feature is released. Apr 30, 2020 This feature is released. Jul 31, 2020

Segments

This section lists updates to new and updated capabilities around segments in Customer Insights.

Feature Enabled for Public preview General availability
Segment overlap and differentiators End users by admins, makers, or analysts This feature is released. Jun 30, 2020
Entity path automation End users by admins, makers, or analysts This feature is released. May 31, 2020 This feature is released. Jun 30, 2020
Additional operator End users by admins, makers, or analysts This feature is released. Apr 30, 2020 This feature is released. Jul 31, 2020
Actions on multiple segments End users by admins, makers, or analysts This feature is released. May 31, 2020 This feature is released. Jul 31, 2020
Improvements to compounded segments End users by admins, makers, or analysts This feature is released. May 31, 2020 This feature is released. Jul 31, 2020
Refresh segments End users by admins, makers, or analysts This feature is released. May 31, 2020 This feature is released. Jul 31, 2020
Segments list page End users by admins, makers, or analysts This feature is released. May 31, 2020 This feature is released. Jul 31, 2020
Segment lifetime End users by admins, makers, or analysts This feature is released. Jun 17, 2020 This feature is released. Jul 31, 2020
Segment insights End users by admins, makers, or analysts This feature is released. Jul 15, 2020 To be announced
Find similar customers End users by admins, makers, or analysts This feature is released. Jun 30, 2020 To be announced

System administration

This section lists improvements to administration in Customer Insights.

Feature Enabled for Public preview General availability
Customer Insights available in Microsoft Dynamics 365 Online Government Admins, makers, or analysts, automatically This feature is released. May 1, 2020 -
Copy configuration settings to a new environment End users by admins, makers, or analysts This feature is released. Apr 28, 2020 This feature is released. May 31, 2020
Errors and warnings in the job details pane End users by admins, makers, or analysts This feature is released. Aug 31, 2020 This feature is released. Sep 30, 2020
Job details pane for system processes End users by admins, makers, or analysts This feature is released. Aug 31, 2020 This feature is released. Sep 30, 2020

Description of Enabled for column values:

  • End users, automatically: These features include change(s) to the user experience for end users and are enabled automatically.

  • Admins, makers, or analysts, automatically: These features are meant to be used by administrators, makers, or business analysts and are enabled automatically.

  • End users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their end users.

For a list of the countries or regions where Dynamics 365 business applications are available, see the International availability guide. For more information about geographic areas and data centers (regions), go to the Dynamics 365 and Power Platform availability page.