WInows 10 System Restore rejects microsoft account password

yan simkin 56

Computer did not boot windows 10 normally and went into attempts to Automatically repair which failed. Then when option System Restore from a restore point was attempted, System Restore asked to select account (only 1 in a list) with account name, after it was selected, it showed Microsoft online Account email address as a user name and asked for password. Correct password was entered but login was rejected. Computer is connected over ethernet and wifi connection was tried (disconnected ethernet) as well but login rejected as invalid.
Then went to Microsoft website from another computer and changed password just to ensure this is not a an issue for account login. However this did not help.
On this computer there was no local user account created, only Microsoft online account login was used. The System Restore shows correct email associated with this account. So does System Restore attempt to connect to Microsoft server to validate login or it stores password locally even for online account? In any case this functionality is not working. If online Microsoft account has changed from another computer how would computer that is not able to boot Windows get the update? Is it known Windows issue?
What is the workaround?

yan simkin 56 Reputation points

2021-10-29T14:46:18.33+00:00

As I indicated "Correct password was entered". This means online access to live, outlook, hotmail with this password works fine.
So, no, there is no chance this account has not been configured. The password is WORKING!
Repair window is not relevant to my issue with online login.
The link https://answers.microsoft.com/en-us/windows/forum/all/automatic-repair-wont-let-me-log-in/afb887ca-c14e-45c4-92f5-ea14729e5f6d provides no relevant information to why login is failing, where is the password stored. It offers workarounds, but they either not applicable (boot in safe mode- mas I cant boot at all to windows,) or leading to loss of data.
I did try to open command prompt and run chkdsk /f /r c: , sfc /scannow. They passed but with some error saying they not able to update report. Then i tried restore to previous restore point and it failed with error indicating failure to read some information.
Anyway this question is specifically about making recovery using online microsoft login as it could have been the easiest approach if it worked
Heath 16 Reputation points

2022-10-07T18:34:40.063+00:00

I'm experiencing the exact same problem as you described. Your description is clear.
JoeR 11 Reputation points

2022-10-25T20:24:16.997+00:00

Same problem. Local account password appears different from remote domain password.
Brian Lee 10 Reputation points

2023-02-25T07:07:44.1833333+00:00

Same issue
Noreen Hazari 10 Reputation points

2023-05-04T02:33:37.42+00:00

omg...this is so annoying. Can someone at microsoft please do something or suggest something. I am now stuck in the loop
Noreen Hazari 10 Reputation points

2023-05-04T02:59:21.7833333+00:00

This is unacceptable Microsoft....now I cannot access my own laptop! Insane
Mike @ Software Data Solutions 0 Reputation points

2024-07-24T23:34:26.4966667+00:00

Greg H has a solution below.

in the normal login, us your password at least once instead of the PIN.

it must save it locally then matches it locally when in recovery mode.
UnusualHornet6 0 Reputation points

2024-11-03T03:30:30.1533333+00:00

SOLUTION FIRST. At the LOGIN screen enter your password instead of the PIN. Then restart into recovery mode and your password will work. I came across this post trying to fix this issue. My circumstances might differ slightly from you. I was stuck at the Login Screen. I could enter my pin or password and it would just kind of hang there. Sometimes it would make it to the desktop but NO taskbar or shotcut icon would pop up. I could not open anything at all. While attempting system restore function I encountered this problem. It would refuse my new password.

6 answers

Carla Colijn 0 Reputation points

2024-04-27T13:14:12.2666667+00:00

We found out that the password requested by the System Restore function was looking at an older password version from the user. In this case the user had to use a password two password changes back in time. In our case that was a password of two years ago.

Besides this we found out no system restore points were created for this user. Possibly is this the reason why the functionality did not actualize the windows password for the user was well.

At least this answers the question this System Restore functionality is not looking at the up to date online status of a Windows account but at a local mirror of it that can get out of sync.
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WInows 10 System Restore rejects microsoft account password

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