Share via

Safety Scanner found 12 infected files but scan results said no problems detected

Catwoman 31 Reputation points
2021-06-03T16:12:29.03+00:00

I ran a Microsoft Security Scan and during the scan I could see that it had found 12 infected files. When the scan completed, it said that there were no viruses, spyware, or other potentially unwanted software detected. I have attached screen shots.102172-img-5208.jpg102126-img-5205.jpg

Windows 10 Security
Windows 10 Security
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Security: The precautions taken to guard against crime, attack, sabotage, espionage, or another threat.
2,998 questions

11 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Marc B 0 Reputation points
    2024-01-04T10:50:18.32+00:00

    I totally agree with the answers above that the wording is confusing and should be changed. Secondly when the scanner is doing it's mapping step if you have a large number of "Infected files" (I had over 400) the scanner seemed like it is stuck because the file counter stops. I restarted my scanner a second time in safe mode because I thought the first time, which took more than 2 days, failed. There could be a message added to indicate what was happening during the mapping step so users would not assume that the scanner had stopped or was stuck.

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.