Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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user unable to drag and drop using classic outlook when using monitors after latest windows update.
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user unable to drag and drop emails to folders when using outlook classic and when connected to any monitors.
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Moiz Arshad
0
Reputation points
I have a user with microsoft surface laptop and was unable to drag and drop after the latest windows update when connected to any monitor.
I have:
- I ensured the user outlook classic was up to date
- disabled any add ins
- ran it in safe mode
- went through the registry to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System and updated the UA Dword to 0 and restarted the pc
- I went to her to do in her classic outlook and turned on tasks to drag and drop and did not work
- I updated and switched the drivers of the monitors as well but to no avail
- I ran sfc /scannow on cmd and no issues populated
- uninstalled the update and still did not work as well
I was able to resolve the issue by changing her other display screen size to 100 rather than 150 but users main pc screen also has to be adjusted to 100. are there any other fixes other than the one I found that can fix this issue?
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