Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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Upgrading to Windows 11 24H2 causes remote desktop connections to Windows 7 machines not to show graphics correctly.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 79%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Alessandro Cipriano
100
Reputation points
After having upgraded Windows 11 to 24H2, the remote desktop connections to machines that use Windows 7 or Windows Server 2008R2 do not show graphic content correctly.
Returning to the previous Windows 11 version (23H2) has resolved the problem.
No problems with remote desktop connections to other machines with more recent operating systems. Unfortunately, the above-mentioned Windows 7 machine is "special", as it is used to control some very old industrial system control and it is not upgradable.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 84%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMT%3C/text%3E%3C/svg%3E)
marc tofsted 5 Reputation points2024-10-07T12:42:43.9766667+00:00 This same issue just popped up for me. I just "upgraded" to Win11 24H2 and my remote connection to my OLD development machine is now showing corrupt graphics or blank boxes.
Hitting the Experience settings on the remote session helped.
I set that to "LAN" and checked all the option boxes.I tried both the Bitmap Caching options and neither setting fixed the graphics display.
Microsoft, if you're listening, HELP!
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 35%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA9%3C/text%3E%3C/svg%3E)
Antoine-9167 15 Reputation points2024-10-07T14:49:33.8566667+00:00 I have the same problem, on a windows server 2008, the display of certain applications like oracle sql develloper is unreadable.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERJ%3C/text%3E%3C/svg%3E)
Ryan Jackson 0 Reputation points2024-10-10T10:06:24.7233333+00:00 We have noticed this issue as-well, not attempted to Rollback yet
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 91%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELZ%3C/text%3E%3C/svg%3E)
Leonardo Zarate 0 Reputation points2024-10-18T14:20:18.5766667+00:00 Hi, I have the same problem! someone could downgrade windows 11 update or fix this issue?
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Alessandro Cipriano 100 Reputation points
2024-10-18T15:04:16.5766667+00:00 I "rolled back" to the previous Windows 11 version, which temporarily resolved the problem. However, in this way, I blocked many other good improvement present in the 24H2.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 78%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
Michal Kumela 5 Reputation points2024-10-21T07:39:25.7633333+00:00 I have the same problem when connected to Windows Server 2008. Please help!!!
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Michal Kumela 5 Reputation points
2024-10-21T08:53:42.8833333+00:00 Try to download Remote Desktop App from Microsoft Store - it is still working fine.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 55.00000000000001%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPP%3C/text%3E%3C/svg%3E)
Poyo Poyo 0 Reputation points2024-10-22T01:06:30.53+00:00 I also encountered this issue and was confused for a long time, until I finally discovered it was a problem with the new version of the mstsc client in Windows 11 24H2.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 19%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Mikael Andersen 0 Reputation points2024-10-31T09:08:03.83+00:00 Any word from Microsoft on this issue? This causes massive issues for me, who RDPs into older systems, but where I am forced to update.
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Alessandro Cipriano 100 Reputation points
2024-10-31T12:48:09.5266667+00:00 Unfortunately, the only solution now is to return to the previous version (23H2). You should do that quickly, or it will become unavailable after a while.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 18%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED4%3C/text%3E%3C/svg%3E)
DiegoCarmona-4368 0 Reputation points2024-10-31T21:06:47.19+00:00 We are also affected by this. We've reached out to Microsoft but it doesn't seem they're aware of the issue.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 4%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHM%3C/text%3E%3C/svg%3E)
Horse Merry 0 Reputation points2024-11-17T08:07:44.03+00:00 I also encountered a similar problem! When is Microsoft going to solve it? It is impossible to work fully with a remote desktop!!!!
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 68%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jason Beaumont 0 Reputation points2024-11-19T00:13:53.0733333+00:00 November Cumulative update hasn't fixed this issue
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 43%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Алексей Степин 0 Reputation points2024-11-25T16:44:59.15+00:00 Аналогичная проблема. Очень жду скорейшего решения!
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9 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 31%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGR%3C/text%3E%3C/svg%3E)
Guilherme Rodrigues Da Costa 0 Reputation points2024-11-11T20:06:41.1366667+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 38%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH8%3C/text%3E%3C/svg%3E)
HenriquedaCunhaTeixeira-8514 0 Reputation points2024-11-21T12:13:17.61+00:00 The same happened to me, but when accessing applications that needs Java. Windows Explorer and Browsers runs fine.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 51%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
Alexander Galkin 1 Reputation point2024-11-25T09:23:47.6233333+00:00 I took old RDP 7.1 client files and that's ok !
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 76%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKC%3C/text%3E%3C/svg%3E)
Kent Crabtree 0 Reputation points2024-11-26T21:43:09.02+00:00 I was able to solve the issue.
I used an older version of mstsc.exe from 2007. I created the RDP file using this version, saving the correct parameters, such as screen resolution and security warnings.
To use the new RDP, I made a shortcut on the Desktop to run c:\temp\mstsc.exe c:\temp\profile.rpd.
This cleared the problem of the screen not filling in correctly.
Until a Microsoft Update addresses the problem, this is a workaround.