Navigation buttons in File Explorer doesn't work for some users in Windows 11 | Azure Virtual Desktop

Nikola Jankovic | Reset 60

Hey Everyone,

We have a customer that is using Azure Virtual Desktop. They use in total 3 VM's running Windows (Windows 11 Enterprise multi-session). Since recently they are complaining about not being able to navigate back and forth in the File Explorer. This option is not greyed out neither they get a error. Simply nothing happens... Sometimes the search bar is not even working, users cannot click on it. If you use 'Tab' on your keyboard then it works.

I've tested this with a brand new user account and for the first time I logged in e.g. vm1. On this account and on the vm it works fine with the navigation pane of the File Explorer. When, I log in to vm2 and test it. The navigation pane doesn't work anymore. When, I go back to vm1 then it works again...

They are using FSLogix profiles.

If there is more info needed, please let me know!

Prrudram-MSFT 27,786 Reputation points

2024-03-13T12:29:27.98+00:00

Hi @Nikola Jankovic | Reset

This is an unusual behavior. Do you allow concurrent logon with the FSLogix config (a user can log on to multiple VMs at the same time using the same profile)?

Can you please check if you use the latest FSLogix version and have the latest Windows cumulative updates installed on the VMs?
Dustin McPhillips 5 Reputation points

2024-03-19T15:32:08.8766667+00:00

I have also seen this in our environment. It has been an ongoing issue for months and we are on the latest version of FSLogix and do not allow multiple logons.
Peter Sundelin 16 Reputation points

2024-04-10T12:17:12.76+00:00

Same issue here on several AVD / FSlogix / Windows 11 multi session hosts.

Sometimes the users are unable to use copy, or delete buttons in explorer. Also the Back button doesnt work. Really annoying, started with the new explorer version.
Max Pelle 0 Reputation points

2024-04-19T08:36:44.0466667+00:00

Has someone found a solution for this problem? We are expiecering the same issue. So far we only have this issue with one user. It is a multi session windows 11 install with FSlogix.
Simon 0 Reputation points

2024-04-22T12:48:16.8766667+00:00

Reporting the same issue here. Multi session windows 11 install with FSlogix. Happens to random users & random servers - no consistency. A user may report this issue on server 1, we sign in to the same server using our test user and test user doesn't have the issue.
Jelle Bos 0 Reputation points

2024-04-23T06:42:14.31+00:00

We have also the same problems. Only with Windows 11 in combination with Dell Latitude 3540.
Josh Reaver 25 Reputation points

2024-04-23T12:44:05.94+00:00

If you close OneDrive does it fix the problem?
Josh Reaver 25 Reputation points

2024-04-23T12:44:33.1533333+00:00

Does the problem fix itself if you close OneDrive?
Travis Lamming 6 Reputation points

2024-04-23T21:08:27.44+00:00

Our first client on 22H3 is having the same issue here. We will open a ticket with MS, but please update if you guys run into a fix.
Josh Reaver 25 Reputation points

2024-04-24T07:26:10.32+00:00

What happens if you close OneDrive? This seems connected as for me it fixes the issue. Then you reopen OneDrive and the issue returns.
Josh Reaver 25 Reputation points

2024-04-24T10:04:23.4366667+00:00

I have made a further discovery. If you have explorer fullscreen the back button always doesn't work. If you have it in windowed mode but have it aligned on the left it also doesn't work.

It's like theres a deadzone on the top left of the screen within the session blocking mouse input, but only for explorer. So if the deadzone is there i can still interact with desktop items for instance.

I really need someone else to confirm if they are experiencing this same behaviour on their systems.
Travis Lamming 6 Reputation points

2024-04-24T13:56:28.3866667+00:00

Josh, any context on this fix? Does the problem return? Does it have to be removed from every user profile? What does this file do? We don’t use one drive and the file is not there for folks having the issue.
Travis Lamming 6 Reputation points

2024-04-24T18:37:03.77+00:00

We dont run Onedrive on this particular client, so maybe Onedrive isnt the cause but triggers whatever is happening to all of us.
Albert He 0 Reputation points

2024-04-29T00:33:14.6+00:00

We are having the same issue. Happens with random users and random session host. Especially when users are using multiple screens.
Flühmann Michael 0 Reputation points

2024-05-02T19:06:13.6266667+00:00

Same issue here. Azure AVD with 3 Users (FSLogix) on a Windows 11 Multi Session Host.
O_Krage93 10 Reputation points

2024-05-06T12:21:44.1233333+00:00

Im seeing the same thing. Users is reporting the File Explorer on Win 11 23H2 Multi-session is behaving odd sometimes regarding going back, copying or choose folders to save documents to. Any news regarding this?

FSLogix Hotfix 3

Windows 11 23H2 Multi-session hosts
O_Krage93 10 Reputation points

2024-05-13T08:54:07.62+00:00

Anyone else also seeing white cursor in the Office programs as well as the search bar in Windows 11? Its fine if you run dark mode theme but in light you can barely see anything. If you change the cursor to black as well it also becomes better atleast when the cursor is on the page in word but if i move it to the side its completely white again.
O_Krage93 10 Reputation points

2024-05-22T11:26:28.5833333+00:00

Any news regarding a solution for this or is it just WU to fix it?
Travis Lamming 6 Reputation points

2024-05-22T19:25:26.2833333+00:00

We are still waiting to hear back from MS on anything. They called us and want us to collect logs after a user notices this issue again. Its a ponderous process and I get the feeling they have no idea what we are talking about.
Dustin McPhillips 5 Reputation points

2024-05-24T11:28:38.2733333+00:00

You are spot on, Travis. They do not have a clue. I worked with Microsoft on this issue for over 3 months. They had me exclude FSLogix, upsize our AVD hosts, update drivers, collect logs, Clean Boot, etc... nothing mattered or worked. In the end, I rebuilt my Golden Image from scratch, reverted the upsizing of the hosts (that they suggested), and reduced the number of users per machine. Though File Explorer is still a bit slow at times, the navigation issue does not appear to have returned. I hope this comment can help others who are lost on this issue as we were.
Travis Lamming 6 Reputation points

2024-05-24T15:52:55.4433333+00:00

Dustin, thanks. We typically aim for 2 users per vCpu core max. I’ll monitor ours plus available memory
O_Krage93 10 Reputation points

2024-06-05T10:48:48.1266667+00:00

Any news or confirmation from Microsoft regarding these issues?
Travis Lamming 6 Reputation points

2024-06-05T12:51:00.9033333+00:00

Nothing to report on our end. We had a user have explorer lock up once and so we took logs for Microsoft to look at this week.
George Boyce 0 Reputation points

2024-06-12T18:55:47.4966667+00:00

I am seeing the same issue here. HP computer (G6) is joined to our domain. I log in as myself, Explorer is fine. I relocate the Task Bar to the left (left justified) and then Explorer breaks (same as above). Reboot does not help. Moving it back to Center justified does not fix it either. Help?
Ryan M 5 Reputation points

2024-06-18T19:04:41.61+00:00

I've seen this behavior on a local desktop, no virtualization, of the File Explorer forward and back buttons not reacting to left clicks. This occurs when File Explorer is maximized on my secondary laptop monitor. If I reduce the window size or move the window, the forward and back buttons work. It's really frustrating.
Josh Reaver 25 Reputation points

2024-06-19T07:27:32.27+00:00

@Ryan M @George Boyce try my solution below, this is currently the only fix I managed to figure out and no other forums have anything worthwhile from my 2 months of searching. It's not the most elegant but we have been using it this way for a month and its been rock solid.
Alwin Dijkstra 0 Reputation points

2024-10-07T14:44:44.4866667+00:00

@Josh Reaver We can fix it when closing onedrive. Do you have an permanent solution for this?

13 answers

Josh Reaver 25 Reputation points

2024-04-22T14:42:36.4733333+00:00

Ok so having the same issue on our end. I have it logged with MS support but who knows if/when they will get back to me.

Some things I have found that snap it out of it is running anything as admin on the users session. Why this works I have no idea but it seems to.

I found this out when I was attempting to run ExShell which requires elevated rights, upon running it with my admin creds. Upon doing so I went to test and was surprised to see the issue was gone, a little annoyed as I wanted to test...

I then tried on another machine and ran ExShell as admin but had the same thing happen where the issue fixed itself.

A third session had the issue so I decided to run CMD as admin and the issue was fixed in Explorer!

This was earlier today so I don't know if the issue will come back on this session or just a fresh session but this has to be some kind of indicator of the cause I just cannot figure out what.

Can some of you test this yourselves and see what you find?
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Josh Reaver 25 Reputation points

2024-04-23T12:22:00.68+00:00

Right so I found the cause, its OneDrive. Close OneDrive and the issue goes away. This is obviously a workaround but please try it and confirm. In the meantime I'm going to think of some tests I can do.
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Josh Reaver 25 Reputation points

2024-04-24T13:05:00.1066667+00:00

Ok I have the fix.

Delete the file %USERPROFILE%\AppData\Local\Microsoft\OneDrive\Resources.pri
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Travis Lamming 6 Reputation points

2024-04-24T13:35:34.71+00:00

Josh, any context on this? For every user? Does the problem come back?

Josh Reaver 25 Reputation points

2024-04-24T13:39:43.3666667+00:00

@Travis Lamming yes its for every user, so I have done it via GPO to just delete that file. It never comes back unless you reinstall OneDrive and the issue itself has completely disappeared.

I couldn't tell you why it works except that the file itself seems to be some kind of resource index so something inside it must not get along with the environment.

However - I have done extensive testing with 20 users and all of them have had no issues and OneDrive functions exactly as expected. It'll likely be that this is just "one of those fixes" until Microsoft sort their side out. So far I have been ignored by them for a week with me constantly chasing.

Travis Lamming 6 Reputation points

2024-04-24T16:06:31.59+00:00

This is strange, because we have the issue but arent running onedrive.

Dustin McPhillips 5 Reputation points

2024-04-24T18:46:45.4466667+00:00

I am unable to locate the file above in our User (FXLogix) profiles, in either their local_(username) or (username) folder appdata

Simon 0 Reputation points

2024-04-26T07:58:01.88+00:00

@Dustin McPhillips same here, unable to locate the file, our users do use Onedrive.

Are you able to locate the "resources.pri" somewhere else?

I did a search and found the following:

"C:\Users\username\AppData\Local\Microsoft\Teams\Resources.pri"

"C:\Users\username\AppData\Local\Microsoft\Teams\current\resources\Resources.pri"

"C:\Users\username\AppData\Local\Microsoft\Teams\previous\resources\Resources.pri"

Will check when the user reports the problem again if deleting these files solves anything.

Albert He 0 Reputation points

2024-04-29T00:39:35.06+00:00

Hi Simon, any update on this? Did it fix this issue by deleting these files?
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Michael B 0 Reputation points

2024-05-06T21:07:54.21+00:00

Last week we started getting ready for Win 11 Ent on Horizon 8 (on prem VDI).
Found this post because we're having same issues.

Menus / right-click anomalies in file explorer where eventually is just blank.
Some options also disappear when going over with the mouse pointer.

Besides restarting Windows Explorer in task manager, which does not last problem free, trough trial and error / multiple testing scenarios where this problem does not resurface we found that the only fix at this time may be replacing VMware SVGA 3D Driver with Microsoft Basic Display Adapter.

We have 3D software rendering, other vDesktops are fine, Win 11 is not until this driver change.

FYI, we're still in testing mode so not sure what the impact is for watching training videos or Teams meeting with cameras by going with Microsoft Basic Display Adapter.
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Travis Lamming 6 Reputation points

2024-05-06T22:01:38.71+00:00

The only thing so far that's helped us is to make sure the remote desktop app is fully up to date. I dont think its a FSlogix issue, I think it has something to do with the new explorer in windows 11
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Navigation buttons in File Explorer doesn't work for some users in Windows 11 | Azure Virtual Desktop

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