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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 2%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
When i tried to register myself in partners.mocrosoft.com the payment is getting failed i hope some one can check this for me.
And is it possible that i can get a promo code for the registration fee ?
Hi @shriram ,
Welcome to Microsoft Q&A!
Please open a free support ticket here: Contact Us. Go to Contact us tab, find Non-Technical Support - Dashboard and choose SUBMIT AN INCIDENT. You could talk to the store team directly and confirm this behavior. The store team could check the status of your account in the back end.
Hi @Junjie Zhu - MSFT ,
I created a support ticket but there is no updates regarding that ticket.
I explained that i need to create an account on urgent need basis and still the status is not updated. That's why i am seeking for any other possibilities to register. And i came across i can register via promo code, but my bad time i dind't have any promo code and i am unaware where to get those get codes. It will be much helpful if the issue is sorted ASAP or if i can get a promo code for the registration.
Hi @shriram ,
We appreciate your patience while waiting for the engineer’s reply. We apologize for any inconvenience caused.
It usually takes 3 working days. If there is no reply before next Tuesday, please let me know and I will help you push it.
Hi @Junjie Zhu - MSFT ,
The issue is still exists and now the page denoting the there is insufficient balance in my account i am not sure why its occurring. Is this is the only way to pay to register or do we have any other provision which works fine.
@Junjie Zhu - MSFT , Hope you will have a better solution to solve this i am trying to register over a month. Kindly please do the needful in order to register my account in MS-store
Hi @shriram ,
Please wait patiently for the engineer’s reply, it usually takes 3 working days. Thank you for your understanding.
So for each reply i made i should wait for 3 working days even for an acknowledgement or response... this is you are suggesting right @Junjie Zhu - MSFT
Hi @shriram ,
Sorry for the inconvenience, we appreciate your understanding and patience as we work through this backlog.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 31%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECE%3C/text%3E%3C/svg%3E)
I'm experiencing the same problem. Please prioritize this issue with the engineers.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 73%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
The issue lies in the taxation calculation; it is not being included in the overall total, which leads to the bank declining the transaction. This is an urgent matter that requires immediate attention and resolution by Microsoft.
Please fix this asap. I have even mentioned the same in support in last week and let me know once its fixed
@Junjie Zhu - MSFT As i asked in the previous comments is this the only way we can pay the registration??
If so please fix this and hope you will read these comments and reply me back with a proper ETA for this. And as per IST its been 8 days since i have posted my quires and don't say please be patience. You guys cross the limits and hope i will get at least an reply for this comment.
Hi @shriram ,
We have confirmed with the store team that they are indeed looking into this problem now and have not yet found the cause of the problem.
As Marcin said looks like the tax calculation is not added in the payment request step please check in that scenario and in the mean time can you provide me with a promo code to get registered.
I am not sure are you guys are trying to irritate the customer to the core and enjoying it, if you are not able to provide the support then just close the ticket i raise and do your other jobs. Irritated to the core from you dam team.
Hi @shriram ,
I understand how you feel, and I will check with the team on the progress of your ticket.
@Junjie Zhu - MSFT I am really surprised on looking this mail. So you guys are saying every bank and payment provider is declined for this specific service alone even it charges Rs.2 INR for adding card to my account and that payment was successful.
Okke let it be our side mistake shall we do one thing i will transfer the money to you can you make a successful payment? Even we have found the cause which may leads to this issue and you even didn't care about it. Did you check the tax calculation on payment step?
Better to reply to this message and provide a workaround or a solution for my issue
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 49%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
@Junjie Zhu - MSFT I'm having the same problem in the US. I'm seeing the same questions all over Reddit as well with no solution or answers. Tickets are being pushed to and from team after team within Microsoft. I tried a Visa debit card, Visa credit card, and a Visa gift card. Nothing worked.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 66%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
@Junjie Zhu - MSFT this issue is still going on and it's giving me the same 'insufficient funds' error message. Are microsoft going to sort this out ASAP?
Engineering is still looking into this issue, and I will update the progress below.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 53%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
This is absolutely insane. I'm having the same exact issue and can't even get a response. I did some research to see if there was a workaround in going through an Azure account because at one point in time, there was. However, no luck there either. Checking with my bank also. Banks says Microsoft is sending through a $0.00 authorization charge but not attempting anything else.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 59%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
Hi, despite there also being reports of this happening in the US, it seems to be affecting mostly EU users. It is odd because there doesn't seem to be a problem with payments with Azure, Microsoft 365, Windows Store and so on. Shouldn't the Partners team ask those other teams for help?
Is there any update on this? It's now been 1.5 months and I'm still facing the same issue. Opening a ticket and providing dev logs has been no help either.
I finally got it to work by creating an Outlook email to make the purchase. You can still connect it to your Xbox account that is under a different email once you pay the registration fee and set up the developer app on your Xbox.
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I'm somehow a bit relieved to see this thread.
I also tried to register for MS Store and make a payment, but was slapped with 'insufficient funds' error. And I am from India.
Thereafter I have tried to open a ticket and after several to and fro emails with all the logs and etc, I got this reply,
"Thanks for the file I have noticed the inconvenience you are having and I have observed that the error you are having is coming from your side, therefore I recommend you to Refresh the page.and user a private browser, Try to access the webpage from a different device, Clear your cache and delete cookies, contact your administrator to see if you have any firewall.
Please take a moment to let me know when you have received this message., Then, this request will be closed and archived."
It seems MS is blatantly ignorant towards this issue.
Now Microsoft Support is saying that the issue is by design.
Thank you for confirming that you have already contacted your financial institution on this issue. We are currently unable to offer a promo code.
As mentioned previously on this, engineering has reviewed the issue and have stated this issue is not within the system but rather the payment instrument used. If you have already contacted your bank, the only other recommendation we can make on our end is to use a different payment method.
I will share the feedback to our engineering team but for now they have advised there is no issue and the current error you are coming across is by design.
So, they're saying the error is by design? Come on, Microsoft, step up! Check how taxes, including EU VAT, are calculated. This is simple: if any WordPress plugin can figure it out, so can you. What you're doing is asking financial institutions to accept payments without tax being calculated. Later, when you try to include the tax, of course they will decline it. Please fix it.
@Junjie Zhu - MSFT @Roy Li - MSFT Can we have any possible solution to register on Partner Center for MS store apps? There are only two payment methods, credit/debit card doesn't work and there seems to be no way to get the promo codes. Is this some sort of technical ban on Individual developers?
Alright I got it working. I was using Gmail account previously, then I made an account on outlook and it just worked. I tried making payment with debit card, but it failed however credit card worked just fine. Make sure you have international transactions enabled on the card, otherwise it might fail.
It looks like Microsoft seriously dislikes Google. :-D.
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I'm using outlook account and I have the same issues
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@Mouayad I'm not sure about the issue you are having with outlook account. I was having issues I mentioned above with the fresh gmail account and MS customer support and engineering team kept saying the issue lies with my Bank, which was not the issue clearly. It's trial and error basically at this point :-.