We’re unable to validate your phone number

Question

I want to create a subscription on the Azure Portal but I can't verify my phone number.

The next screen I get:

I've tried many phone numbers for my country and I had the same result

Answer 1

@Andrew Tsybulia Similar issue I handled it, couple of days back, where you need to contact our support via one of the contacts mentioned here (you can pick Ukraine based contact) https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

This issue with phone number validation during Azure Subscription Sign up can be resolved by creating a support ticket and working with our Azure subscription team.

Create a support ticket and do share it for reference, so that I can track it internally, get this sorted for you.

Reference: https://learn.microsoft.com/en-us/answers/questions/1431080/we-re-unable-to-validate-your-phone-number

Let me know if you have any further questions, feel free to post back.

Answer 2

I encountered this issue today while trying to create a Free Trial subscription.

I reached out to Sales via the live chat on the sign-up page, and the consultant provided me with the following steps:

1. I shared my full name, email address, phone number, city, and postal code.
2. I received a personalized sign-up link via email.
3. I accessed the link on my mobile device, using a new Incognito browser window and mobile data (instead of Wi-Fi).
4. On the phone verification page, I selected “Use a different number to verify my identity,” and entered the same phone number, but without the leading zero after choosing the country code.
5. I successfully received the verification code via text.

You can try registering from your phone in a private browser tab and using mobile data, if that does not work I recommend reaching out to their live support, assistance was pretty quick.

Answer 3

As an alternate option try the same from the smartphone browser.

It worked for me(region India).

Hope this helps!

Answer 4

For me its not working neither using mobile browser nor laptop
what to do now ??