We’re unable to validate your phone number

Question

I want to create a subscription on the Azure Portal but I can't verify my phone number.

The next screen I get:

I've tried many phone numbers for my country and I had the same result

Answer 1

@Andrew Tsybulia Similar issue I handled it, couple of days back, where you need to contact our support via one of the contacts mentioned here (you can pick Ukraine based contact) https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

This issue with phone number validation during Azure Subscription Sign up can be resolved by creating a support ticket and working with our Azure subscription team.

Create a support ticket and do share it for reference, so that I can track it internally, get this sorted for you.

Reference: https://learn.microsoft.com/en-us/answers/questions/1431080/we-re-unable-to-validate-your-phone-number

Let me know if you have any further questions, feel free to post back.

Answer 2

As an alternate option try the same from the smartphone browser.

It worked for me(region India).

Hope this helps!

Answer 3

I also had this kind of issue, but once I tried to sign-up using mobile phone, it worked.

Answer 4

@Andrew Tsybulia

Thank you for your post and I apologize for the delayed response!

I found some related threads and potential solutions which I'll share below to hopefully help point you in the right direction, so you can verify your phone number and create an Azure subscription.

• Note: This process is being updated however the following two workarounds may be useful

Referenced Question - Why am I seeing an error with a valid phone number when registering for an account?

Workaround 1:

The workaround reported by Matthew Warren is to:

1. Leave the mobile number without the leading 0 in the “broken” phone number box.
2. Select “Use a different number to verify my identity”
3. Select a country code and enter the same mobile number without the leading 0 in the second phone number field
4. Select “Verify”, “Text me”
5. Validate using the text received

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Workaround 2:
Reported by Nick Dewhirst, Gunjan Goswami, and others. Use the following format (note that some countries like Indonesia automatically format special characters that require different formats):

• +44 1234567890

Put a space after the +44 and drop the 0

Alternate example where 123 is the area code and 1 is the country code:

• +1 1234567890

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Links:

• Why am I seeing an error with a valid phone number when registering for an account?
• Problems with UK phone number when attempting to register for an Azure account

I hope this helps!

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

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Answer 5

I ran into this issue today 12 Jan 2025. I tried different methods changing phone numbers and country codes.

The only approach worked is sign up using mobile phone. I am able to signup successfully from laptop after completing signup from the mobile phone.