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Hello
We have a problem with RDP service on Windows VMs running on our VxRail cluster.
For some reason, RDP stops working properly and when you try to connect to the VM via RDP, you receive the following error message:
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Remote Desktop Connection
Remote Desktop can't connect to the remote computer for one of these reasons:
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When problem is present, the service is running in OS, but when using the "netstat" command, it shows that the server is not listening on port 3389.
To recover, we have two options:
This is taking approx. 20 minutes to complete and we get a following error when service is stopping (screenshot attached)
This problems happens a few times per week for each VM, so it means we get several warnings per day.
We can't afford to restart production servers so often, and manually restarting RDP takes time...
VxRail Version: 7.0.452-28152920 (ESXi version: 7.0.3, 21930508)
VMware Tools version 12.3.0.22234872 (but this problem was also observed when running on older versions)
Affected OS version: Windows Server 2022 (We have a few Win 2019 machines and they don't seem to have this problem. We have also several Win 10 VDIs and they don't have this problem either).
Affected VMs: All VMs with Win 2022 seems to be affected.
VMware support checked this issue and asked to engage Microsoft as they do not see any problems with VMware infrastructure.
Any suggestions would be greatly appreciated.
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We have exactly the same problem on different Windows Server 2022 VM (VMware). I will open a Microsoft case about this issue. I haven't found any workaround or the root cause.
Thanks! Can you please let us know if you get any fix from MS support?
Apparently, this issue stopped happening for my VMs recently but I am still curious what was the problem...
I have no feedback from Microsoft. The problem on some W2k22 server is that the RDP processes crashes after a reboot, but not always. Microsoft has a RDSTracing tool (GUI only) and this tool is not reboot aware. After every reboot, we have to start the tool again. But the we cannot reproduce the problem on one particular server. It happens randomly and sometime.
We closed the case without any possible solution or a hint to the root cause.
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Very interesting thread. We also had issues with several Win2022 servers with RDP on VXRail. We were able to fix it by updating VMtools to the latest version. Then we shutdown the VM, upgraded the VM hardware compatability to 7.0U2 (was ESXi 6.7). Then set the OS type from 2016 to 2022. After all 3 things were done, RDP has been rock solid.