2016345612(Syncml(500) - Intune Compliance Policy Error

Craig Pennington 265 Reputation points
2023-09-05T13:23:04.57+00:00

We have had this recurring issue for a long time now, and despite searching the error all over the place, there seem to be a lot of other IT professionals in the same boat, but no obvious answers.

The error is on the Anti-Virus setting on the default compliance policy.

2016345612(Syncml(500): The recipient encountered an unexpected condition which prevented it from fulfilling the request)User's image

The compliance policy in question is assigned to all users.

This is a very annoying issue as it stops users from being able to access any MSFT apps as it marks the device as non compliant.

we are forced to add users to the exclusion list of the policy until the error clears on it's own days/weeks later.

If anyone has any ideas on what could be the cause or any possible fixes, it would be greatly appreciated

Microsoft Intune Compliance
Microsoft Intune Compliance
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Compliance: Adhering to rules, standards, policies, and laws.
170 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
5,256 questions
{count} votes

43 answers

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  1. kircher 0 Reputation points
    2023-10-10T13:11:29.1066667+00:00

    *Accidental double post

    0 comments No comments

  2. Efstratios Stratis 36 Reputation points
    2023-10-12T13:51:38.6133333+00:00

    Seems that the problem is resolved.

    We had to reset the laptop and let it hybrid join and sign to intune again.

    The only difference this time is that we had the laptop connected to the network by cable and not over wifi but I think that has nothing to do with the fact it worked.

    Another odd thing we were getting before and didn't mention is that there Capture

    was a message that can't access company resources because Windows defender antimalware real time protection is off...something that apparently wasn't true. That caused the laptop to show as non compliant.

    Luckily by redoing the whole process on a formatted laptop worked this time.

    0 comments No comments

  3. ShadabK OA 0 Reputation points
    2023-10-13T09:40:42.2733333+00:00

    Rename the device from Intune and the device name should be up to 15 characters only, that's how we manage to resolve this issue.


  4. Pierluigi Bernabei 0 Reputation points
    2023-10-19T14:56:40.8066667+00:00

    In several cases like this I have solved by applying the default reset of the firewall one and several times.

    From Control Panel Network Settings - Windows Firewall - Restore default firewall settings

    0 comments No comments

  5. Arnulito Camarillo 0 Reputation points
    2023-11-28T10:09:24.0866667+00:00

    Same issue with our devices.

    0 comments No comments

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