*Accidental double post
2016345612(Syncml(500) - Intune Compliance Policy Error
We have had this recurring issue for a long time now, and despite searching the error all over the place, there seem to be a lot of other IT professionals in the same boat, but no obvious answers.
The error is on the Anti-Virus setting on the default compliance policy.
2016345612(Syncml(500): The recipient encountered an unexpected condition which prevented it from fulfilling the request)
The compliance policy in question is assigned to all users.
This is a very annoying issue as it stops users from being able to access any MSFT apps as it marks the device as non compliant.
we are forced to add users to the exclusion list of the policy until the error clears on it's own days/weeks later.
If anyone has any ideas on what could be the cause or any possible fixes, it would be greatly appreciated
43 answers
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Efstratios Stratis 36 Reputation points
2023-10-12T13:51:38.6133333+00:00 Seems that the problem is resolved.
We had to reset the laptop and let it hybrid join and sign to intune again.
The only difference this time is that we had the laptop connected to the network by cable and not over wifi but I think that has nothing to do with the fact it worked.
Another odd thing we were getting before and didn't mention is that there
was a message that can't access company resources because Windows defender antimalware real time protection is off...something that apparently wasn't true. That caused the laptop to show as non compliant.
Luckily by redoing the whole process on a formatted laptop worked this time.
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ShadabK OA 0 Reputation points
2023-10-13T09:40:42.2733333+00:00 Rename the device from Intune and the device name should be up to 15 characters only, that's how we manage to resolve this issue.
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Pierluigi Bernabei 0 Reputation points
2023-10-19T14:56:40.8066667+00:00 In several cases like this I have solved by applying the default reset of the firewall one and several times.
From Control Panel Network Settings - Windows Firewall - Restore default firewall settings
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Arnulito Camarillo 0 Reputation points
2023-11-28T10:09:24.0866667+00:00 Same issue with our devices.