We’re unable to validate your phone number

Toseef Ahmad 476

while creating a new account at dev.azure.com. When I'm trying to get verification code to verify phone number. when I click on Send Text or Call me, I get an error on new page "We’re unable to validate your phone number".

Michael Ognilla 10 Reputation points

2023-01-19T11:18:00.1133333+00:00

I'm currently facing the same issue. I'm from Manila, Philippines.
Miguel Gomez 0 Reputation points

2023-01-19T11:31:07.58+00:00

Same, also from the Philippines.
Zeeshan Qasim 25 Reputation points

2023-01-21T10:37:00.2733333+00:00

I am currently facing this issue in Pakistan
contact no# 346-4362316
Bunda Corla 65 Reputation points

2023-01-22T06:30:07.0366667+00:00

Same, for the country of Indonesia as well
Calonge Reni (ERNI) 0 Reputation points

2023-01-24T14:06:25.2466667+00:00

same here
ahmad mirza 35 Reputation points

2023-01-28T11:19:33.4033333+00:00

I am facing this issue "We are unable to validate your phone number" my country Pakistan

date 01/28/2023
Givary-MSFT 33,706 Reputation points Microsoft Employee

2023-02-02T10:51:55.2866667+00:00

Please help us with the correlation id and time stamp at the time of issue to investigate it further.
Stefan Filbert 0 Reputation points

2023-02-09T13:43:07.85+00:00

I am facing the same issue that I cannot validate my phone number, also I already follow the instruction clearly (for Indonesia country).
Soufiane Elimrany 5 Reputation points

2023-02-13T10:48:56.3933333+00:00

Hi, for my Country Morocco, i still have an issue with phone number validation, any support please ?
FARAZ MASOOD 10 Reputation points

2023-02-13T11:40:04.51+00:00

I am currently facing this issue in Pakistan.

contact no# 332-2165919
FARAZ MASOOD 10 Reputation points

2023-02-15T08:48:40.5366667+00:00

I am still facing same problem. From Pakistan
BASIT NAEEM 10 Reputation points

2023-02-15T09:52:27.2433333+00:00

I am facing the same issue I cannot validate my phone number, also I already follow the instruction clearly for Pakistan.
Tehseen Sajjad 30 Reputation points

2023-02-15T10:22:21.97+00:00

i am still having this issue from pakistan
Muhammad Fauzan 0 Reputation points

2023-02-15T18:59:23.1633333+00:00

I'm still facing the same issue with Indonesian phone number. Please help!
SessionID: 8b1222ed-a7e2-492e-8312-d1422a811d82
Shahzaib Elahi 5 Reputation points

2023-02-16T07:26:28.31+00:00

I am still facing this issue while creating a free Azure account in Pakistan.

SessionID: c45c7986-99f6-4776-93b9-1ee4e6d5bc57
Muhammad Dzuhri Ma'arief 0 Reputation points

2023-02-16T15:17:08.96+00:00

Has this been resolved yet?

This is the details of mine:

SessionID: 57103e92-5b20-498b-9484-40d0b97f6c8d TimeStampUTC: 2/16/2023 3:13:05 PM
M Junaid 0 Reputation points

2023-02-17T07:40:21.6166667+00:00

facing same issue here, today
Nabia 0 Reputation points

2023-02-21T06:24:59.7433333+00:00

i am facing the same issue from pakistan

SessionID: fae631fc-13ca-4837-99cc-9db4763d7b15
Jemy Lim 0 Reputation points

2023-02-21T11:50:45.43+00:00

Same goes here from Manila
Ezzat 0 Reputation points

2023-02-21T19:26:08.56+00:00

I have the same problem trying to verify phone number from Egypt
Muhammad Ahmed Shabbir 0 Reputation points

2023-02-24T08:09:02.29+00:00

@BASIT NAEEM People from Pakistan, if you are still facing the same issue. Please write your phone number in this format while signing up azure account.

03x-xxxxxxxx

Thank you
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Hassan 0 Reputation points

2023-02-25T07:22:20.7166667+00:00

I'm also facing the same issue today.

SessionID: b903974b-b43e-4eb6-8d7e-0124bd5d9a9e TimeStampUTC: 2/25/2023 7:19:10 AM
Abdelrhman Samy 0 Reputation points

2023-02-26T21:39:57.0933333+00:00

I still face the same issue
Budhy, S.Kom 0 Reputation points

2023-03-02T04:13:22.9466667+00:00

Iam facing the same issue today, March 2nd 2023, I am from Indonesia
u2021758 0 Reputation points

2023-03-04T23:19:53.9733333+00:00

I am having this issue in Pakistan
Simon Levinoel 0 Reputation points

2023-03-06T11:22:32.62+00:00

I also experienced the same thing so I did not continue, has anyone of you been able to continue?

Btw im from Indonesia.
Trung Nguyễn Thành 0 Reputation points

2023-03-13T03:33:18.5833333+00:00

I am facing this issue "We are unable to validate your phone number" my country Vietnam
Viet Tran 50 Reputation points

2023-03-13T03:57:37.2966667+00:00

same for Vietnam country
saeed ahmed 0 Reputation points

2023-03-13T15:43:27.0066667+00:00

I'm currently facing the same issue. I'm from Pakistan
Ahmed Samir 0 Reputation points

2023-03-18T20:21:18.7733333+00:00

solved when I tried from Edge browser
Ahmed Samir 0 Reputation points

2023-03-18T20:25:03.96+00:00

solved when I tried from Edge browser
Awais Sajid 0 Reputation points

2023-03-20T11:47:43.3333333+00:00

Still facing the same issue from Pakistan..
RamsWeb 5 Reputation points

2023-03-20T15:55:30.94+00:00

i am still having this issue from Indonesia
hamza ch 0 Reputation points

2023-03-20T18:06:11.2433333+00:00

Same issue facing in pakistan any suggestions plz
Budi K 0 Reputation points

2023-03-22T10:25:49.6333333+00:00

Same here in Indonesia
asif azfar 15 Reputation points

2023-03-22T23:13:14.46+00:00

I am currently facing this issue in Pakistan.

SessionID: 5c5f2aef-35e6-4e16-9461-51e6d0b71e1b TimeStampUTC: 3/22/2023 11:10:44 PM
Umair Shahid 0 Reputation points

2023-03-23T11:14:26.7866667+00:00

SessionID: 589397f0-7f3b-4357-b4da-e361feb5c94c TimeStampUTC: 3/23/2023 11:10:59 AM

Facing the same issue in Pakistan. Please resolve
Abdul Razzaq 5 Reputation points

2023-03-23T19:10:13.2533333+00:00

Hi,
I am still facing the above issue. Can you please do some needful?
Lukman Hakim 0 Reputation points

2023-03-25T04:26:26.3333333+00:00

Facing similar issue in Indonesia (+62). Please fix this ASAP. Thx.
Lukman Hakim 0 Reputation points

2023-03-25T05:33:28.7966667+00:00

Problem still persists for +62.

SessionID: c72ca006-b5c2-4b3e-93fa-bae48f6d3450 TimeStampUTC: 3/25/2023 5:32:32 AM
Umer Azaz 0 Reputation points

2023-03-26T19:07:24.9933333+00:00

Same issue.
Mohammed Youssef 0 Reputation points

2023-03-27T23:03:30.4466667+00:00

I have the same problem verifying phone number (from Egypt)

TimeStampUTC: 3/27/2023 10:57:40 PM
Fadhilah K. L 0 Reputation points

2023-03-29T05:05:15.5+00:00

I am still facing this issue while doing verification from my old account in Indonesia.
SessionID: 554c9fa1-bc9f-4dac-8fae-58110a3b0786
khuda bux rind 0 Reputation points

2023-04-06T15:59:38.6533333+00:00

I am facing this issue "We are unable to validate your phone number" my country Pakistan
Waleed Ali 0 Reputation points

2023-04-07T07:16:55.9966667+00:00

I am currently facing this issue in Pakistan.
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Amores, Shine 0 Reputation points

2023-04-11T15:59:33.0233333+00:00

same from Philippines
Amores, Shine 0 Reputation points

2023-04-11T16:22:37.5733333+00:00

I figured out how to solve the problem. Just use Microsoft Edge and not any browser. It worked for me
27159176 0 Reputation points

2023-04-13T18:01:05.42+00:00

Same Issue
AIMEN KHAOUID 0 Reputation points

2023-04-29T02:43:09.3666667+00:00

I’m still having this issue. From Morocco.
elvis halim 0 Reputation points

2023-05-04T18:43:59.4266667+00:00

still cannot validate my phone number.

SessionID: 028b8d4b-7e74-4e81-946d-487e1b150396 TimeStampUTC: 5/4/2023 6:42:32 PM

try using microsoft edge also fail. please help
Indramal Wansekara 0 Reputation points

2023-05-06T02:45:10.4933333+00:00

Same Issue in Sri Lanka
Nam Vu 0 Reputation points

2023-05-09T10:41:57.36+00:00

I am facing this issue "We are unable to validate your phone number" my country Vietnam
Marilee Turscak-MSFT 36,911 Reputation points Microsoft Employee

2023-05-09T17:46:11.49+00:00

Please create a support case if you are facing this issue. We are unable to diagnose through the forums and get the logs and phone information needed to resolve this.
Qaisar Nisar 0 Reputation points

2023-05-23T11:15:52.78+00:00

I am facing the same issue I cannot validate my phone number, also I already follow the instruction clearly for Pakistan.
Usman Mansoor 0 Reputation points

2023-06-03T07:13:27.56+00:00

Same in Pakistan also
Lemi Srb 0 Reputation points

2023-06-08T04:36:27.99+00:00

Hello, I'm trying to register from Serbia with a phone number that is capable of receiving sms, but I can't start the free trial period on the azure portal. I am using Azure for education to learn InTune, is there any other way to activate the trial period? SessionID: 259aac75-b9b9-4dc8-a06f-2085914e50b5TimeStampUTC: 6/8/2023 4:37:40 AM
Jerome Abordo 0 Reputation points

2023-06-08T07:31:34.74+00:00

same from manila
Leo P. Natividad 0 Reputation points

2023-06-08T08:03:57.77+00:00

also experiencing the same issue... from Manila, Philippines. Any update?
marten.sw2021 0 Reputation points

2023-06-08T16:17:47.6566667+00:00

i am still having this issue from Egypt
Marilee Turscak-MSFT 36,911 Reputation points Microsoft Employee

2023-06-08T17:59:28.7433333+00:00

Please create a support ticket to resolve this issue. We cannot get the information needed over the forums.
Jingru Gong 0 Reputation points

2023-06-08T18:29:44.8933333+00:00

@Marilee Turscak-MSFT Hi, I tried to create the ticket, but went into the issue as below
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Farolan Faisal 0 Reputation points

2023-06-10T23:34:54.5733333+00:00

I'm also facing the same phone number validation issue from Indonesia. Tried with and without country code, same results.
19962890 5 Reputation points

2023-06-17T23:28:49.6033333+00:00

I am facing the same issue
Zen 0 Reputation points

2023-07-14T09:03:08.2433333+00:00

I am facing the same issue. Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [.] [.] . . . . . . . . . . . [.] .
daniel.blank 0 Reputation points

2023-09-26T19:49:51.9166667+00:00

Same here in Brazil
Oleksandr Petrovskyi 25 Reputation points

2023-11-19T09:38:04.0566667+00:00

The same issue with Ukraine. And the same error during creating a ticket. Please assist on the problem.
Saksuriya Sarasuk 0 Reputation points

2023-11-26T05:41:09.0133333+00:00

same hear in thailand
Maksym Olshevskyi 0 Reputation points

2023-12-18T08:52:00.6233333+00:00

The same issue for Ukraine,
SessionID: ae268c38-b11b-4663-899a-3e34e03a632d TimeStampUTC: 12/18/2023 8:14:15 AM
Maryum 0 Reputation points

2023-12-20T13:48:17.8533333+00:00

facing same issue
Jerónimo Misa 0 Reputation points

2023-12-20T17:49:20.2066667+00:00

Facing exact same issue. Argentina phone number
Trịnh Bách 5 Reputation points

2024-03-30T02:54:39.8833333+00:00

same issue with Vietnam region
Lê Bảo Linh-65IT1 0 Reputation points

2024-11-23T15:38:11.7466667+00:00

Same, for the country of Vietnam as well

102 answers

Baskoro Adi Wicaksono 0 Reputation points

2023-02-15T11:04:16.63+00:00

I'm facing this issue on Indonesian phone number

date 15/2/2023. id 1a6b1d0f-e756-438b-9471-b885e3417bbb
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M Junaid 0 Reputation points

2023-02-17T07:39:04.2433333+00:00

This is too frustrating. I want an azure subscription (never had one before). This shit error keeps on popping for every number I try. I tried almost 7 numbers and same error.

FFs Fix this. I have double-checked all the details while typing number

SessionID: 9144a60a-0ff3-4b24-814e-a81876c1523e
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Givary-MSFT 33,706 Reputation points Microsoft Employee

2023-02-17T08:17:54.4566667+00:00

@M Junaid Please send us an email on azcommunity [at] microsoft [dot] com referencing this issue with a subject line "ATTN:Givary" and let's connect offline to discuss on this.
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Shahzaib Elahi 0 Reputation points

2023-02-17T11:10:48.16+00:00

I am still facing this issue while creating a free Azure account in Pakistan.

SessionID: 03d229f4-97cd-49b2-9e16-ecb3d1caa6b6
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yap Jamie 0 Reputation points

2023-02-18T03:15:46.4133333+00:00

I'm facing this issue while creating a free azure account in Malaysia

SessionID: 04caa6bf-68de-4e15-ad2e-84900d8f354e
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ones 0 Reputation points

2023-02-25T18:12:16.72+00:00

SessionID: 5b040d59-701e-4c1b-901a-959b04e8add5 TimeStampUTC: 2/25/2023 6:10:46 PM

having issue
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Muhammad Rizwan Ali 0 Reputation points

2023-02-22T07:54:53.04+00:00

am currently facing this issue in Pakistan. It is not validating or sending Text messages. Please advise
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We’re unable to validate your phone number

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