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Cannot Delete Web Links Created with Intune installed on iOS Devices

Jason Smallwood 66 Reputation points
2023-01-06T15:34:51.827+00:00

We have created a weblink for some of our sites. They were pushed out to all devices, but in some instances showed up as 2-3 generic icons. When you force press on them to bring up the options, it does not allow for deletion. We have also set it to uninstall from all Devices, still not able to remove. I've looked over several comments and question in various forums, and answers vary and none of them resolve the issue. I have removed the management profile from the device, and still unable to delete.

Microsoft Intune iOS
Microsoft Intune iOS
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.iOS: An Apple mobile operating system.
237 questions
Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
1,379 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
5,249 questions
Accepted answer
  1. Joao Mendes 120 Reputation points
    2024-02-13T12:56:54.9133333+00:00

    Found a workaround for the issue! Had a couple of Web Links stuck on my home screen for a while now, but finally found a way to remove them. I created a new Home Screen on the iPhone and added the Web Links I wanted gone to it, then I erased the home screen containing them and the system prompted me that it wouldn’t be able to add them to the App Library and hence would delete them. And just like that, they were gone =) hope it helps!

    6 people found this answer helpful.

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  1. Jordan Millama 1,366 Reputation points
    2023-01-06T18:25:23+00:00

    Have you tried assigning the app under Uninstall and performing a sync on the device(s)?

    276927-intune.png

    Please accept as answer if this was helpful.

    2 people found this answer helpful.
  2. Jason Smallwood 66 Reputation points
    2023-01-09T03:01:23.663+00:00

    277312-screenshot-2023-01-08-at-70021-pm.png

    I've added a screen shot of the setting. Yes I selected Uninstall from All Devices.

    2 people found this answer helpful.
  3. Edison Conde 5 Reputation points
    2023-03-24T18:23:57.7933333+00:00

    I created a case with Microsoft support, and they informed me it's a limitation of Intune. Nothing they can do. They are looking into it.

    [Case #:35675700]

    1 person found this answer helpful.
  4. Jesper 5 Reputation points
    2023-10-24T08:06:58.2033333+00:00

    I sit as an administrator for +600 iPads, all configured in Intune, and we have the same problem as many other Intune users.

    In my eyes, the "solution" where we should remove the profile, and then roll it back on, is a bad and not possible soultion.

    Dear Microsof, please pay this some attention!

    1 person found this answer helpful.

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