The Authenticator app is requesting a code from the app itself

Fyp.Perez 306

I recently deleted the Microsoft Authenticator app by accident, and why I downloaded it again and tried to sign in it is asking for a code from the app itself. I use an institutional account from university and now I can’t activate or even log in to 365 because it ask for the code from the app. Someone please help me.

Marc Lacombe 30 Reputation points

2023-10-13T15:28:08.14+00:00

Hello, I have the same problem and it is not working. My computer asks me to enter a code on my cell and my cell keeps asking me to enter the code on my authenticator, while I am on the authenticator. I cannot even add my account on the authenticator. This is beyond discouraging, 5 hours lost already. Any help is welcome. I do have full admin rights on the microsoft account for all users and I can reset passwords, but its clearly not working
Chmielewski, Michał 35 Reputation points

2023-10-17T07:37:36.8066667+00:00

Hi, I'm having the same problem as Marc Lacombe. Also, when I try to access the "Security Info" section on My Account in order to add/remove devices it is also asking me for a code from the Microsoft Authenticator app which I cannot set up. Please help as this is blocking me from everyday work.
Anthony Ozogu 5 Reputation points

2023-10-19T18:55:42.4833333+00:00

Hello! I am having the same problems that Michal is having with Microsoft Authenticator but on my business account, I cannot see to set up the business account in Authenticator, when I login on my desktop it asked me to open up the Authenticator app and input the code, but then I cannot add the Business account on the Authenticator successfully because it is asking for a code in the authenticator when I try to add the business account. The phone number listed on the account is no longer in use and I do not have any other means, but I need to log into the partner account. What's the work around here?
Mithika Pawar 15 Reputation points

2023-10-26T17:46:18.7666667+00:00

I have same issue. Please tell me if you got a solution.
Vishal Kadam 15 Reputation points

2023-11-20T04:47:29.68+00:00

I am also facing this same problem please can any one help authenticator app itself asking for 6 digit code while adding account I also accidentally deleted authenticator app while using first time because of my storage problem. Kindly help and provide solution to me.
voitek martynowicz 5 Reputation points

2023-12-11T14:30:04.1233333+00:00

So is the only solution asking the admins of the uni/work department to bypass the 2 step verification? My university uses Canvas as the resource/communication portal and it relies on logging in using your Microsoft work account, and as you've guessed authenticating using the Microsoft Authenticator app which I've been fighting over for, for the past couple of days!
Pascal Schrijver 5 Reputation points

2023-12-13T08:39:33.9166667+00:00

same issue here - very frustrating
Big POS 240 Reputation points

2024-01-23T19:44:43.4966667+00:00

This has to be the dumbest problem I have seen with anything Microsoft I am trying to log in to the authenticator app on my phone and it is requesting a code form the authenticator app, a code I cannot get till I sign in. so 1 solution presented was to log in on the web portal and remove the device that is linked to you r account. When I try to login to the web portal, guess what? it wants a code form the authenticator app that I need a code from the authenticator app to log in to the authenticator app so I can get the code to login to the web portal so I can do my job I dont understand how this is even a problem with a multi billion dollar company that charges way too much for software that is some of the worst software I have ever used. I have never had a problem, this stupid with any free software I ever used
Waheeb Semaar 60 Reputation points

2024-01-25T07:15:10+00:00

I agree with @Big POS ,this is insane. I keep typing different ways to ask the same question hoping to find an answer online because I cant believe that this is an actual issue! Crazy.
Fuseini Sunnuma 40 Reputation points

2024-01-25T12:32:17.2133333+00:00

I have the exact same problem right now. I have spoken to multiple agents but no help so far. I have important emails to look at but guess what, I can't access them.
PHABC Administrator 15 Reputation points

2024-02-07T20:54:34.17+00:00

How do you login to the account in order to change the verification settings? When it insists its going to send a code somewhere so you are able to sign in? I have the password and everything, but the code goes nowhere. This is ridiculous. I've been on with Microsoft for 4 hours today and 2 hours yesterday and I still haven't been able to reach anyone to help!
Μεκερίδης Βασίλης 10 Reputation points

2024-02-21T15:36:04.7166667+00:00

I had the same problem. Anything i tried did not work beacuse i could access any account to change the seeting of tfa. Idk how much help this is gonna be but i just used an old pohne. It was abrely fuctional but it worked. The phone taf had the account i was looking for
Marcos Pavani 40 Reputation points

2024-02-21T20:27:49.23+00:00

I am facing the same bad problem. Transfer all things from my Iphone 12 to Iphone 15 and delete the 12 to my wife. After this the MS authenticator started to do this bothering problem of a insane loop. Try to talk to someone at MS is the worst thing you can do. Apple answers you immediately and give you a solution in minutes. what can we do withouth the specialized tech of MS? Anyone can provide a solution?
Apoorva 0 Reputation points

2024-02-29T03:16:48.58+00:00

I'm facing the same issue, trying to login to authenticator app from my phone but it is asking for authenticator code, if any one has this issue resolved please help
Yanbo Zhou 20 Reputation points

2024-03-05T17:11:41.4966667+00:00

I've just solved it, please try below method.
JJ 30 Reputation points

2024-03-26T20:15:58.1633333+00:00

same issue. This is beyond bonkers for a billion dollar company...
Marcos Pavani 5 Reputation points

2024-03-26T20:26:38.7366667+00:00

I have lost one completely month trying to get help. Absolutely awfull.
Marcos Pavani 5 Reputation points

2024-03-26T20:30:32.53+00:00

Look at Google finding the phone number for business account at microsoft and register a order asking help. Only the engineer group can reset your account.
Marcos Pavani 5 Reputation points

2024-03-26T20:40:30.8666667+00:00

Guys. It is an abuse situation that microsoft does with business accounts

when you lost microsoft authenticator connection, if I may say this way, but beleive the only way to solve your problem is getting the phone number of microsoft business group 0800 at your region and registering an order asking help. Microsoft authenticator is a safety app and they need to confirm you and your account by checking details of your account. Be prepared to answer your email, pin codes and other details. After that they release your new microsoft Authenticator to run normally.
Marcos Pavani 5 Reputation points

2024-03-26T20:41:25.6833333+00:00

Simple as that.
mb 0 Reputation points

2024-03-26T21:39:49.62+00:00

i had a problem with the app so i uninstalled and reinstalled and now it doesn't work bvi tried using my computer and just getting code from so but it doesn't work. for 2 stage verification, it is supposed to have a2 digit code. doesn't work so totally useless. but sure what to do
Tomás González 0 Reputation points

2024-04-23T17:56:28.2+00:00

This is still an issue, and it's completely ridiculous. Either let users use an authenticator that functions correctly or fix your software; this is beyond unreasonable. My phone is not connected to my Microsoft account at all, so I can't even remove it from the MS Authenticator to re-add it. It's absurd that this is even a problem. Who on Earth thought designing an authenticator app that requested its own authentication codes to even sign in was a good idea?
Larraitz Flores Gartziandia 10 Reputation points

2024-04-24T14:53:24.9233333+00:00

I had the same exact problem. I tried downloading again the App, but obviusly I needed to log in, and it was asking the code from itself. The only thing that worked for me was to call to my instituion and they fix it in a second.
Thomas Martorana 0 Reputation points

2024-06-06T18:58:25.2766667+00:00

Any solution yet?
Cory Sarzotti 0 Reputation points

2024-06-17T17:18:49.34+00:00

I just had this - solution was to go into entra and add text authentication to the user, so they can authenticate the authenticator with a text. Once the authenticator is happy you can delete the text number as an option from the users account. Also, Microsoft - SOLVE THIS
Peter 0 Reputation points

2024-06-27T16:38:20.27+00:00

Had the same issue. Being able to use text authentication worked for me but I had to go through the sign-in process twice (using the text method both times) to get back in to the authenticator app.
Estela Diaz 0 Reputation points

2024-06-27T21:52:08.2866667+00:00

Existe alguna Forma de Däle solucion
Sindu 5 Reputation points

2024-07-02T12:52:52.89+00:00

Same Issue. Microsoft please give a workaround
Lane McDonough 0 Reputation points

2024-07-02T14:14:02.04+00:00

I had the same problem. I contact my company's IT help desk. The problem was that that they had to re-authorize the Authenticator app for new phone. Once they did that, I was able to log onto Outlook, my IT folks sent me a QR code to scan, and when Authenticator asked me to enter the two-digit number it popped up on the screen. No more than 5-minutes. So it sounds like the issue is resolved by re-authorizing Authenticator on the new phone.
Karthik V 0 Reputation points

2024-07-07T09:17:56.2733333+00:00

Visit https://www.youtube.com/watch?v=jTwtosQkn6I for solution.
Marcos Pavani 5 Reputation points

2024-07-07T10:46:23.0633333+00:00

I had the same problem and to solve it you just call Microsoft and ask to restore it. This is the only way to solve the problem. Do not waist time with any other solution. The agent is the only person that can restore it.
Dixon Zalit 0 Reputation points

2024-09-01T17:23:42.7266667+00:00

This is why I want to just get out of the Microsoft ecosystem. I get so tired of signing in constantly.
Annelise 0 Reputation points

2024-09-19T13:56:53.89+00:00

I just had to add my phone as a method of verification from my web (laptop) signed in Microsoft acc. and so from messages I could then validate my Authenticator app itself. Hope this helps you guys out, and me for next time! lol
Leo 0 Reputation points

2024-10-03T14:52:38.5633333+00:00

I have a similar problem - only difference is that I created a work account by accident (or by ignorance more like it) when I tried to create a personal profile and so I am the administrator. I now have a conflict with multiple accounts and I need to delete the work account. When setting up the authenticator for the personal account I somehow managed to remove the work account. Now I cant access my organisation on line since it wants a code from the authenticator. I cant add my profile to the authenticator since it wants a code from the authenticator..... Asking it to use a different access method simply asks for another code from the authenticator..... Absolutely ridiculous! Please can someone help me by pointing me to the contact details for a relevant microsoft agent...... I dont know where to start looking...
Leo 0 Reputation points

2024-10-04T05:17:01.8066667+00:00

Sorry - I realize I have placed this amongst the answers instead of the comments..
Sunil Ratna 0 Reputation points

2024-11-15T08:40:44.2333333+00:00

The way I got around this was to add a Mobile number verification to the related account. This allowed a code to be sent to my mobile number and then verified the account.
Constanza Salcedo Fiore 0 Reputation points

2024-11-15T12:38:32.77+00:00

I have the same problem. I just bought a new phone and to enter the app or Microsoft itself, It asks me for the identification code, the same app that gives me the code is the one that it’s asking for it, ridiculous.
Castillo, Jeyson 0 Reputation points

2024-12-03T15:07:15.76+00:00

I found the solution, go to: www.microsoft365.com, then right top corner you will see you picture, click on "view my account", then click on "security info". Make sure you removed your account from the authenticator app. On the security info remove your current device, then click add sing in method > Authenticator > then it will prompt you a QR code, scan it via the authenticator app, and will sync right away.

Hope it helps, as it did for me.

8 answers

NUR AINA NABILA BINTI MOHD ZAIDI 0 Reputation points

2024-04-02T01:31:13.56+00:00

I had the same problem as all of the others, it kept on asking for authentication from the same app. So, I went to log in at the Microsoft website > settings > security info > sign-up methods > phone number (text). Then, you'll have to log in again thru the authentication app back, click the "I don't have access to my authentication app", and use the phone number instead to get codes. Do the same thing for the Teams app on ur phone/web apps.
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Luca P 0 Reputation points

2024-04-30T14:19:45.66+00:00

I had the same problem when migrating to a new corporate Phone. The solution for me was to go to https://login.microsoftonline.com/ then REMOVE the 2 factor authentication. ADD it back again. Then remove the Authenticator app from the phone, and install it again. This worked.
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JD 0 Reputation points

2024-10-09T12:27:28.6633333+00:00
I JUST did this with my IT rep:

go to office.com to login

It will say more information required

keep clicking 'Next' until you get a QR Code (YES!)

Add a new account in the Authenticator App and use the QR to validate

There might be a couple ways here in the App to sign in using the QR code, but really, getting the code itself was the battle for me.

Now go have a coffee and unload that stress! Cheers!
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Leo 0 Reputation points

2024-10-09T12:52:55.53+00:00

Tried that, but nope... cant login to office without the authenticator.... Not sure where you see the "more information required"?

JD 0 Reputation points

2024-10-11T11:47:43.17+00:00

Also, mine was a work/organization account. I tried to login to the regular microsft site, needed the app to authenticate, but the office.com one, it didn't ask me to authenticate. It didn't let me log in, but it displayed the "more information required" prompt. And there was a few Next buttons to hit, and then there it was.

I suppose you could try a few different of the office, one, note, 365, microsoft main site to attempt logging in to see if you get this. Also, maybe going Incognito might help across those sites as well - as in, try it in two phases. First using your browser as normal with them, then try them again but in incognito mode in Chrome...

I hope you can find a path to the elusive QR code and then take a break :)
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The Authenticator app is requesting a code from the app itself

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