The Authenticator app is requesting a code from the app itself

Question

I recently deleted the Microsoft Authenticator app by accident, and why I downloaded it again and tried to sign in it is asking for a code from the app itself. I use an institutional account from university and now I can’t activate or even log in to 365 because it ask for the code from the app. Someone please help me.

Answer 1

You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

If no backup then you may need to get in touch with school admins to reset the two factor setup.

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 2

Most likely yes unless someone has previously setup "sign in another way" option.

Please don't forget to close up the thread by

Answer 3

I'm facing the same issue, trying to login to authenticator app from my phone but it is asking for authenticator code, if any one has this issue resolved please help

Answer 4

I had the same problem as all of the others, it kept on asking for authentication from the same app. So, I went to log in at the Microsoft website > settings > security info > sign-up methods > phone number (text). Then, you'll have to log in again thru the authentication app back, click the "I don't have access to my authentication app", and use the phone number instead to get codes. Do the same thing for the Teams app on ur phone/web apps.

Answer 5

I had the same problem when migrating to a new corporate Phone. The solution for me was to go to https://login.microsoftonline.com/ then REMOVE the 2 factor authentication. ADD it back again. Then remove the Authenticator app from the phone, and install it again. This worked.