Phone number management for Canada
Use the below tables to find all the relevant information on number availability, eligibility and restrictions for phone numbers in Canada.
Number types and capabilities availability
| Number Type | Send SMS | Receive SMS | Make Calls | Receive Calls |
|---|---|---|---|---|
| Toll-Free | General Availability | General Availability | General Availability | General Availability* |
| Local | - | - | General Availability | General Availability* |
| Short code | General Availability | General Availability | - | - |
* Please refer to Inbound calling capabilities page for details.
Subscription eligibility
To acquire a phone number, you need to be on a paid Azure subscription. Phone numbers can't be acquired by Azure free credits. Also, due to regulatory reasons phone number availability is dependent on your Azure subscription billing location.
More details on eligible subscription types are as follows:
| Number Type | Eligible Azure Agreement Type |
|---|---|
| Toll-Free and Local (Geographic) | Modern Customer Agreement (Field and Customer Led), Modern Partner Agreement (CSP), Enterprise Agreement*, Pay-As-You-Go |
| Short-Codes | Modern Customer Agreement (Field Led), Enterprise Agreement**, Pay-As-You-Go |
| Alphanumeric Sender ID | Modern Customer Agreement (Field Led and Customer Led), Modern Partner Agreement (CSP), Enterprise Agreement**, Pay-As-You-Go |
** Applications from all other subscription types are reviewed and approved on a case-by-case basis. Reach out to acstns@microsoft.com for assistance with your application.
Azure subscription billing locations where Canada phone numbers are available
| Country/Region |
|---|
| Australia |
| Canada |
| Denmark |
| France |
| Germany |
| Ireland |
| Italy |
| Japan |
| Netherlands |
| Puerto Rico |
| Spain |
| Sweden |
| United Kingdom |
| United States |
Important
For billing locations in the US and Puerto Rico – Azure Prepayment (previously called Monetary Commitment) funds and Azure prepaid credits are not eligible for purchasing the products. Additionally, customer spend on the products is not eligible for Microsoft Azure Consumption Commitment drawdown.
For billing locations outside the US and Puerto Rico Azure Prepayment (previously called Monetary Commitment) funds and Azure prepaid credits are not eligible for purchasing the products.
Find information about other countries/regions
Use the drop-down menu to check phone number availability for other countries/regions
- Argentina
- Australia
- Austria
- Belgium
- Brazil
- Canada
- Chile
- China
- Colombia
- Denmark
- Estonia
- Finland
- France
- Germany
- Hong Kong SAR
- Indonesia
- Ireland
- Israel
- Italy
- Japan
- Japan
- Latvia
- Lithuania
- Luxembourg
- Malaysia
- Mexico
- Netherlands
- New Zealand
- Norway
- Philippines
- Poland
- Portugal
- Saudi Arabia
- Singapore
- Slovakia
- Slovenia
- South Africa
- South Korea
- Spain
- Sweden
- Switzerland
- Taiwan
- Thailand
- United Arab Emirates
- United Kingdom
- United States
Next steps
For more information about Azure Communication Services' telephony options, see the following pages:
- Learn more about Telephony
- Get a Telephony capable phone number