Developer Subscription: Unable to use phone issue

Geeb 116

I am attempting to subscribe to an Developer tenant (https://developer.microsoft.com/), but when I am prompted to enter my phone number to get an SMS text, it gives me this error:

"We're unable to send the code to that number. Please provide a valid cell phone number and try again. MS-CorrelationId: 24293d63-b93d-44c1-b2c1-83978132fb5d"

The phone number is valid and works just fine with other products and services that require SMS/MFA texts.

What is the issue?

Souradeep Sengupta 1 Reputation point

2022-08-25T18:15:58.037+00:00

Facing same problem.
We're unable to send the code to that number. Please provide a valid cell phone number and try again. MS-CorrelationId: fd794dc1-31e2-4422-8d16-da09e49d3c9b

Unable to access.

Could you get a solution?
André Moura Maia 1 Reputation point

2022-08-26T02:16:41.923+00:00

I tried too. But I didn't have success.
Rounak 1 Reputation point

2022-08-27T14:13:53.867+00:00

I am having the some problem..
Nikhar Patel 1 Reputation point

2022-08-27T18:17:59.52+00:00

same here not able to get the verification code

This is the error:

We're unable to send the code to that number. Please provide a valid cell phone number and try again. MS-CorrelationId: efac788c-bd0d-4ee8-a75d-16cc3f88d369
Saumyajeet 11 Reputation points

2022-08-29T04:13:07.937+00:00

I have observed that it is not working specifically with Indian phone numbers. I tried with an European number and it works. So this seems like a problem on Microsoft's side.
Pankaj Patidar 6 Reputation points

2022-08-29T18:35:57.777+00:00

I have been struggling with the same error for more than 2 weeks, couldn't find a solution.

The error says:
We're unable to send the code to that number. Please provide a valid cell phone number and try again. MS-CorrelationId:
Frank Lesniak 1 Reputation point

2022-08-30T02:51:42.217+00:00

I just ran into this issue, too.
Q Wade 1 Reputation point

2022-08-30T16:19:49.187+00:00

I don’t know. I’m in the US and I’m having the issue.
Dwonn Goodwin (dwgoodwi) 1 Reputation point

2022-09-01T22:17:23.79+00:00

Any luck with getting a solution for this issue?
Aces Demo 1 Reputation point

2022-09-02T11:28:57.95+00:00

I am also having this problem. Please advise.

EDIT: OH!!! I bet this is related to the recent Twilio issues...
Keerthika Ravi 1 Reputation point

2022-09-08T03:42:46.167+00:00

I am also facing the same issue Tried with multiple number it does not work. Is there any way we can raise a case with Microsoft to resolve this issue.
meng ning 1 Reputation point

2022-09-09T14:50:44.983+00:00

I am also facing the same issue.
meng ning 1 Reputation point

2022-09-09T14:51:07.247+00:00

I am also facing the same issue.
Sébastien Déchène 6 Reputation points

2022-09-19T13:22:26.007+00:00

Same issue for me...
Laura Stein 1 Reputation point

2022-10-19T20:58:54.693+00:00

I am having this issue now; 2 months after this forum was started. Is there any resolution yet?
David 41 Reputation points

2022-11-10T02:05:03.12+00:00

Now Microsoft is saying this:

We can't continue with the signup process for the following reasons:
Your phone number did not pass security checks.
Your phone cannot receive an SMS code.
MS-CorrelationID: e3627d2e-e876-497d-8183-6331befc5a44
Code: 40321

Anyone know the fix?
Christian Paiva 1 Reputation point

2022-11-17T23:03:35.033+00:00

Two weeks ago I was trying to subscribe from Brazil and I got the same SMS problem, so I supplied a Portugal Friend Phone Number and then I received the SMS.
Az Kuisma 25 Reputation points

2023-03-01T13:36:20.46+00:00

I have the same problem. I've now tried three different numbers, all give the same error. They are all valid mobile carrier accounts. I'm also 100% sure one of the numbers I tried has never been associated with any Microsoft account before.
Anonymous

2023-03-28T08:39:48.2433333+00:00

facing same issue
Paul Harman 1 Reputation point

2024-01-30T00:03:35.26+00:00

also not working with Australian numbers, have tried 2 numbers, 4 computers and 3 browsers, all security updates installed and cache cleared in every case definitely not an issue at user end
Vahid Ghafarpour 22,290 Reputation points

2024-09-11T22:17:36.61+00:00

After 3 year keep same error from Canada, without any solution from Microsoft!

31 answers

Hassan S 0 Reputation points

2023-08-26T10:59:25.6933333+00:00

August 2023 - the problem still persists. No SMS received - keeps saying we have already sent you a code. What a waste of time.
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Developer Subscription: Unable to use phone issue

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