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This problem occurred on windows server 2016. We want to know how to delete this folder and what programs let us not delete this folder?
Hi, @standuhuajun
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 38%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
I got the same error for a file I did a Save As into a different folder, but I just figured it out. After researching what the OneDrive status icons mean (the file in question had a blue-outlined cloud, which means it's available on-line only), I right-clicked the folder the file is in and selected "Always keep on this device". This setting caused the status icon for all the files in the folder to become a green circle with a white checkmark. When I attempted to open the file again with this new status, I got a message indicating the file path/name is too long. Once I shortened the name of the file, I was able to open the file without a problem. I then right-clicked the folder the file is in again and selected "Free up space", which caused the status icon to change back to the blue-outlined cloud for each file. I again was able to open the file successfully.
Since the Folder In Use message is so vague and doesn't let you know what's really going on, I don't know if the same steps above will work for you, but it's worth a try.
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I followed Julie Mossberg's steps and it worked.
The issue was with the Folder name. The folder name included a character that is not supported by OneDrive and SharePoint. So, all files in the folder are not opening and comes with same error. The link below lists the unsupported characters.
I renamed the file by removing the unsupported characters and the file got synced to OneDrive and we are able to open files in the folder.
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Just to be clear in 2023 - three YEARS after the first post - this is a BUG and while the workaround(s) DO work - this error should not be happening in the first place!! But apparently this is how MS rolls.
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This was fixed for me thanks to Julie's posting that it had to do with One Drive. I had been running out of space and was checking "Always keep on this device", unchecking that allowed me to move, copy and then delete the file.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 0%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENJ%3C/text%3E%3C/svg%3E)
same. ive check task manager and stoped it but it completly broke my task bar.
I got it solved. my antivirus was blocking me from moving my files. I just lowered ransomeware shield. don't do this if you usally get attacked by viruses
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 82%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERF%3C/text%3E%3C/svg%3E)
I shortened the name of the folder the items we couldn't open were saved in and this resolved my issue with One Drive.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 95%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJE%3C/text%3E%3C/svg%3E)
My issue is similar but with a different nuance: Someone in my company network is using the file and I cannot delete it. Is it possible to know who is using a file?
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