Skype for Business Online Admin

Skype for Business Online is retiring on July 31, 2021, at which time access to the service will end. We encourage customers to begin the upgrade to Microsoft Teams, the hub for teamwork in Microsoft 365.

About Skype for Business Online

What's new

• Skype for Business Online to Be Retired in 2021

Get started

• Get started

Overview

• We're here to help
• Need help signing in to Skype for Business?
• Troubleshoot problems with Skype for Business Online
• Journey from Skype for Business to Teams

What's new

How-To Guide

• Setting up Phone System in your organization
• Third-party integration with Audio Conferencing
• Set up Audio Conferencing

Overview

• Calling Plans in Canada (General Availability)
• Calling Plans in Australia (Preview only)

Audio Conferencing

Overview

• Audio Conferencing common questions
• See if Audio Conferencing is available in your country/region

How-To Guide

• Manage the Audio Conferencing settings for my organization
• Compare audio conferencing providers

Set up

How-To Guide

• Set up Skype for Business Online
• Allow users to contact external Skype for Business users
• Let Skype for Business users add Skype contacts

Add-on licensing

Overview

• Skype for Business and Microsoft Teams add-on licensing
• What are Communications Credits?

Calling Plans

Overview

• What are Calling Plans?
• See if Calling Plans are available in your country/region

How-To Guide

• Set up Calling Plans

Phone System

Overview

• What is Phone System?
• Here's what you get with Phone System

Improve call and video quality

How-To Guide

• Troubleshoot connection issues in Skype for Business
• Troubleshoot audio and video in Skype for Business
• Tune Skype for Business Online performance