Microsoft Monetize - Requirements for filing a support case for report discrepancies

To file a case exploring a possible report discrepancy with Product Support, you need to gather reports, including object IDs for the relevant objects, and create a spreadsheet that shows a discrepancy greater than 10% (15% for mobile).

Requirement	Detail
Make sure the discrepancy occurred within the last 90 days.	This requirement guarantees Microsoft Advertising can confirm the discrepancy, given that data retention policies vary.
Provide a spreadsheet (.csv or .xls) that includes both Microsoft Advertising and the third party's reporting data. You'll use this spreadsheet to demonstrate the discrepancy, which must be greater than 10% (or 15% for mobile apps)	Use this equation to calculate the discrepancy percentage: - (1 - (Microsoft Advertising's Report Metric/3rd-Party Report's Metric)) x 100
Provide all the object IDs relevant to the discrepancy and their mappings, so Microsoft Advertising support can clearly identify the correspondence between the objects in each report.	For example, provide the advertiser ID, insertion order ID, creative ID(s), line item ID, seller ID, placement ID, and others.
Provide the reports from both Microsoft Advertising and the third party.	Ensure both reports: - contain data from the same time frame. - use the same time zone   Note: UTC is the preferred time zone for submitting reports. - share the same methods for counting impressions and/or clicks - specify which objects (campaign, placement, advertiser, or line item, for example) you're pulling data from - include objects that clearly correspond with each other in the Microsoft Advertising and third-party reports   Note: The Microsoft Advertising IDs of these objects must be noted in the Microsoft Advertising report.