Check your knowledge

Completed

Answer the following questions to see what you've learned.

1.

When creating a Work Order, which of the following fields is used to define the location (who and where) the technician will be performing the specific work for a Work Order?

Service Account

Billing Account

Resource Booking

Service Tasks

2.

You just entered a new work order manually into the system. What is the status of the Bookable Resource Booking associated with the Work Order?

Scheduled

Not Applicable

Unscheduled

In Progress

Completed

3.

Many times, work orders need to be created when cases that are being worked on by your contact center can't be resolved. You want to ensure that agents can easily convert cases into work orders. What needs to be defined on the case record for all of it to be converted to a work order?

Work Order Type

Incident Type

Work Order Status

Territory

Priority

You must answer all questions before checking your work.