範例：清除佇列的歷程記錄 (早期繫結)
發行︰ 2017年1月
適用於： Dynamics 365 (online)、Dynamics 365 (on-premises)、Dynamics CRM 2016、Dynamics CRM Online
這個範例程式碼適用於 Microsoft Dynamics 365 (線上和內部部署)。下載 Microsoft Dynamics CRM SDK 套件。 可以在下列位置的下載套件中找到：
SampleCode\CS\BusinessDataModel\BusinessManagement\CleanUpQueueItems.cs
需求
如需執行此 SDK 所提供範例程式碼的需求資訊，請參閱使用範例和 Helper 程式碼。
示範
此範例將說明如何使用 RemoveFromQueueRequest 與非使用中項目，清除佇列的歷程記錄。 它會尋找佇列中已完成的通話，並移除相關聯的佇列項目。
範例
using System;
using System.Linq;
using System.ServiceModel;
using System.ServiceModel.Description;
// These namespaces are found in the Microsoft.Xrm.Sdk.dll assembly
// found in the SDK\bin folder.
using Microsoft.Xrm.Sdk;
using Microsoft.Xrm.Sdk.Query;
using Microsoft.Xrm.Sdk.Discovery;
using Microsoft.Xrm.Sdk.Messages;
// This namespace is found in Microsoft.Crm.Sdk.Proxy.dll assembly
// found in the SDK\bin folder.
using Microsoft.Crm.Sdk.Messages;
using Microsoft.Xrm.Sdk.Client;
namespace Microsoft.Crm.Sdk.Samples
{
/// <summary>
/// This Sample shows how to delete inactive items in a queue.
/// </summary>
public class CleanUpQueueItems
{
#region Class Level Members
// Define the IDs needed for this sample.
private Guid _queueId;
private Guid _phoneCallId;
private Guid _queueItemId;
private OrganizationServiceProxy _serviceProxy;
#endregion Class Level Members
#region How To Sample Code
/// <summary>
/// Create and configure the organization service proxy.
/// Initiate the method to create any data that this sample requires.
/// Retrieve all queueitems with inactive phone calls from a queue.
/// Delete all inactive phone call entity instances.
/// Optionally delete any entity records that were created for this sample.
/// <param name="serverConfig">Contains server connection information.</param>
/// <param name="promptforDelete">When True, the user will be prompted to delete all
/// created entities.</param>
/// </summary>
public void Run(ServerConnection.Configuration serverConfig, bool promptForDelete)
{
try
{
// Connect to the Organization service.
// The using statement assures that the service proxy will be properly disposed.
using (_serviceProxy = new OrganizationServiceProxy(serverConfig.OrganizationUri, serverConfig.HomeRealmUri,
serverConfig.Credentials, serverConfig.DeviceCredentials))
{
// This statement is required to enable early-bound type support.
_serviceProxy.EnableProxyTypes();
CreateRequiredRecords();
// Retrieve the queueitem with inactive phone calls from a queue
RemoveFromQueueRequest removeFromQueueRequest = new RemoveFromQueueRequest
{
QueueItemId = _queueItemId
};
_serviceProxy.Execute(removeFromQueueRequest);
Console.WriteLine("Inactive phonecalls have been deleted from the queue.");
DeleteRequiredRecords(promptForDelete);
}
}
// Catch any service fault exceptions that Microsoft Dynamics CRM throws.
catch (FaultException<Microsoft.Xrm.Sdk.OrganizationServiceFault>)
{
// You can handle an exception here or pass it back to the calling method.
throw;
}
}
/// <summary>
/// This method creates any entity records that this sample requires.
/// Create a queue instance.
/// Create a phone call activity instance.
/// Add phone call entity instance in to queue.
/// Mark phone call entity instance status as completed.
/// </summary>
public void CreateRequiredRecords()
{
// Create a queue instance and set its property values.
Queue newQueue = new Queue()
{
Name = "Example Queue",
Description = "This is an example queue.",
QueueViewType = new OptionSetValue((int)QueueQueueViewType.Private)
};
_queueId = _serviceProxy.Create(newQueue);
Console.WriteLine("Created {0}.", newQueue.Name);
// Create a phone call activity instance.
PhoneCall newPhoneCall = new PhoneCall
{
Description = "Example Phone Call"
};
_phoneCallId = _serviceProxy.Create(newPhoneCall);
Console.WriteLine("Created {0}.", newPhoneCall.Description);
// Create a new instance of a queueitem and initialize its
// properties.
QueueItem item = new QueueItem
{
QueueId = new EntityReference(Queue.EntityLogicalName, _queueId),
ObjectId = new EntityReference(PhoneCall.EntityLogicalName, _phoneCallId)
};
// Create the queueitem on the server, which will associate
// the phone call activity with the queue.
_queueItemId = _serviceProxy.Create(item);
Console.WriteLine("Added phone call entity instance to {0}", newQueue.Name);
// Mark the phone call as completed.
SetStateRequest setStatePhoneCall = new SetStateRequest
{
EntityMoniker = new EntityReference(PhoneCall.EntityLogicalName,
_phoneCallId),
State = new OptionSetValue((int)PhoneCallState.Completed),
Status = new OptionSetValue(-1)
};
_serviceProxy.Execute(setStatePhoneCall);
Console.WriteLine("PhoneCall entity instance has been marked as completed.");
return;
}
/// <summary>
/// Deletes any entity records that were created for this sample.
/// <param name="prompt">Indicates whether to prompt the user
/// to delete the records created in this sample.</param>
/// </summary>
public void DeleteRequiredRecords(bool prompt)
{
bool deleteRecords = true;
if (prompt)
{
Console.WriteLine("\nDo you want these entity records deleted? (y/n)");
String answer = Console.ReadLine();
deleteRecords = (answer.StartsWith("y") || answer.StartsWith("Y"));
}
if (deleteRecords)
{
_serviceProxy.Delete(PhoneCall.EntityLogicalName, _phoneCallId);
_serviceProxy.Delete(Queue.EntityLogicalName, _queueId);
Console.WriteLine("Entity records have been deleted.");
}
}
#endregion How To Sample Code
#region Main
/// <summary>
/// Main. Runs the sample and provides error output.
/// <param name="args">Array of arguments to Main method.</param>
/// </summary>
static public void Main(string[] args)
{
try
{
// Obtain the target organization's Web address and client logon
// credentials from the user.
ServerConnection serverConnect = new ServerConnection();
ServerConnection.Configuration config = serverConnect.GetServerConfiguration();
CleanUpQueueItems app = new CleanUpQueueItems();
app.Run(config, true);
}
catch (FaultException<Microsoft.Xrm.Sdk.OrganizationServiceFault> ex)
{
Console.WriteLine("The application terminated with an error.");
Console.WriteLine("Timestamp: {0}", ex.Detail.Timestamp);
Console.WriteLine("Code: {0}", ex.Detail.ErrorCode);
Console.WriteLine("Message: {0}", ex.Detail.Message);
Console.WriteLine("Plugin Trace: {0}", ex.Detail.TraceText);
Console.WriteLine("Inner Fault: {0}",
null == ex.Detail.InnerFault ? "No Inner Fault" : "Has Inner Fault");
}
catch (System.TimeoutException ex)
{
Console.WriteLine("The application terminated with an error.");
Console.WriteLine("Message: {0}", ex.Message);
Console.WriteLine("Stack Trace: {0}", ex.StackTrace);
Console.WriteLine("Inner Fault: {0}",
null == ex.InnerException.Message ? "No Inner Fault" : ex.InnerException.Message);
}
catch (System.Exception ex)
{
Console.WriteLine("The application terminated with an error.");
Console.WriteLine(ex.Message);
// Display the details of the inner exception.
if (ex.InnerException != null)
{
Console.WriteLine(ex.InnerException.Message);
FaultException<Microsoft.Xrm.Sdk.OrganizationServiceFault> fe
= ex.InnerException
as FaultException<Microsoft.Xrm.Sdk.OrganizationServiceFault>;
if (fe != null)
{
Console.WriteLine("Timestamp: {0}", fe.Detail.Timestamp);
Console.WriteLine("Code: {0}", fe.Detail.ErrorCode);
Console.WriteLine("Message: {0}", fe.Detail.Message);
Console.WriteLine("Plugin Trace: {0}", fe.Detail.TraceText);
Console.WriteLine("Inner Fault: {0}",
null == fe.Detail.InnerFault ? "No Inner Fault" : "Has Inner Fault");
}
}
}
// Additional exceptions to catch: SecurityTokenValidationException, ExpiredSecurityTokenException,
// SecurityAccessDeniedException, MessageSecurityException, and SecurityNegotiationException.
finally
{
Console.WriteLine("Press <Enter> to exit.");
Console.ReadLine();
}
}
#endregion Main
}
}
另請參閱
AddToQueueRequest
佇列實體的範例程式碼
佇列實體
範例：指定要使用的佇列項目 (早期繫結)
Microsoft Dynamics 365
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