Pickup time slot management for Commerce orders
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | 
Oct 5, 2020 |
Jan 1, 2021 |
Business value
With this feature, retailers can manage the order pickup traffic flow at their stores and set specific timelines for customers when they order items to be picked up at the store.
Feature details
This feature provides organizations with the ability to define pickup time slots for one or more of their retail store channels. If configured, organizations can optionally give their shoppers the choice of pickup time slots when orders are created with pickup modes of delivery. These pickup time slots can be managed at the organizational or store level and can also define maximum capacity of orders that can be slotted for pickup during that time slot.
When shopping online through our e-commerce platform, or when creating customer orders for pickup in point of sale (POS), the user experience can be enabled to allow the shopper or user to choose a pickup time slot. These pickup time slots are also visible and can be managed on customer pickup orders through the call center module. In addition, if enabling the new recall order operation, POS users will be able to view and filter orders by pickup date and time.