Plan and prepare for Dynamics 365 Commerce in 2025 release wave 1
Important
The 2025 release wave 1 plan covers all new functionalities planned to be delivered to market from April 2025 to September 2025. In this article, you'll find the product overview and what's new and planned for Dynamics 365 Commerce.
Overview
Microsoft Dynamics 365 Commerce is a headless omnichannel retail solution that delivers seamless end-to-end retail scenarios across physical, digital, and call center channels. By combining sales, intelligence, and productivity into a single platform, retailers have an all-encompassing view of their customers, which enables them to provide personalized shopping experiences that can lead to loyal customers and higher conversions.
The Dynamics 365 Commerce solution enables comprehensive support for fixed point of sale (POS), mobile point of sale (MPOS), call center, digital commerce (direct-to-consumer [DTC], business-to-business [B2B], and B2B for wholesalers), clienteling, merchandising, channel management, cross-channel inventory visibility, and order orchestration for efficient, on-time fulfillment.
Through its headless omnichannel retail solution, Dynamics 365 Commerce can help your organization drive better business outcomes and increase conversion rates in the following ways:
- Seamlessly engage with customers across retail channels: Give your customers the option to purchase whenever, however, and wherever they want—on any device—by delivering a frictionless and consistent engagement across physical, digital, and call center channels.
- Modernize and streamline retail store operations: Create personalized and friction-free commerce experiences in-store and in pop-up shops using our modern mobile POS that supports fixed, roaming, endless aisle, and self-checkout modes of operation.
- Gain agility and scalability through a fully integrated, headless omnichannel retail solution: Support traditional and emerging channels by using a natively integrated, agile, API-driven, headless commerce engine that enables seamless cross-channel operations.
- Build your digital commerce presence: Grow your business with an integrated, end-to-end, unified digital commerce solution that enables support for DTC, B2B, and B2B for wholesaler operations.
Key features for this release include:
- Support for modern payments: With support for asynchronous notifications, the out-of-the-box Adyen payment connector enables a pay by link (QR code) payment method that enables the cashiers to complete the transactions without the need of dedicated payment terminals. Additionally, this enables modern buy-now-pay-later payment methods such as Klarna, Affirm, and Afterpay. Moreover, merchants will be able to receive crucial payment-related notifications such as dispute, capture failures, and reconciliation reports.
- Simplified peripheral integration on iOS: Simplify peripheral integration in iOS POS devices by eliminating the need for a shared hardware station. This allows extensibility on iOS POS for third-party payment providers and fiscal integration.
- Improved offline device management: Offline device dashboards for IT managers to monitor device health and readiness to detect issues. Reduce database sizes of offline devices by leveraging data compression. Notifications and health check on POS devices to notify store employees on device readiness for offline switching.
- Multifaceted pricing strategies: Omnichannel pricing that allows attribute-based pricing, price segmentation, complex pricing structures, and more. Flexible pricing strategies can be applied using a rich set of pricing techniques including long-term trade agreements, short-term price adjustments, promotional discounts, auto charges, and retrospective rebates.
Investment areas
Omnichannel commerce
Developed as a modern, cloud-based, software as a service (SaaS) solution, the Dynamics 365 Commerce omnichannel headless retail engine enables scalable retail operations across in-store, call center, and online (business-to-consumer, business-to-business, and indirect business-to-business) sales channels. Each channel can support products, pricing, and promotions and capture customer and order data that can be accessed by any other sales channel.
Merchandisers tasked with defining complex pricing structures can use the unified pricing management module to simplify their workflow by using attribute-based pricing models to configure, simulate, and approve rules-based pricing across products, attributes, channels, and customers.
Store Commerce
Built on a modern, headless, omnichannel retail platform, the Dynamics 365 Commerce Store Commerce POS enables retailers to provide fast, efficient, and modern checkout experiences on fixed and mobile devices that operate on or offline. The Store Commerce POS application provides comprehensive retail workflows, from in-store, online, and curbside pickup transactions, to inventory management, order fulfillment, assisted selling, and store operations.
Sales associates spend most of their time engaging with customers and processing orders through the Store Commerce POS. Streaming the checkout workflow to optimize for efficiency, standardizing payment flows, and providing contextual in-line controls result in time saved on every transaction, leading to happier, more efficient sales associates. Customers who want to skip the queue can instead use Store Commerce's fast and frictionless self-checkout functionality to quickly complete their payment.
To learn more about the entire set of capabilities being delivered during this release wave, check out the release plan for Dynamics 365 Commerce below:
For application administrators
User-impacting features to the user experience enabled automatically
User-impacting features should be reviewed by application administrators. This facilitates release change management and enables successful onboarding of new capabilities released to market. For the complete list, look for all features tagged "Users, automatically" in the release plan.
Features that must be enabled by application administrators
This release wave contains features that must be enabled or configured by administrators, makers, or business analysts to be available for their users. For the complete list, look for all features tagged "Users by admins, makers, or analysts" in the release plan.
Get the most out of Commerce
| Helpful links | Description |
|---|---|
| Release plan | View all capabilities included in the release. |
| Licensing | Improve your understanding of how to license Commerce. |
| Product documentation | Find documentation for Commerce. |
| User community | Engage with Commerce experts and peers in the community. |
| Upcoming events | Find and register for in-person and online events. |
| Product trials | Get started with Commerce. |