Important
This content is archived and is not being updated. For the latest documentation, go to Welcome to Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | - | 
Nov 15, 2024 |
Business value
Proactive prompting enables agents to discover and prompt Copilot effortlessly, without the need for manual typing. This will save agents time and improve the quality of their overall experience.
Feature details
Proactive prompting will provide the following benefits for agents:
- Contextual prompt starters at the beginning of a Copilot conversation.
- The ability to discover plugins through suggested prompts.
- The ability to understand case, conversation, and email context.
- Proactively generated insights.
Geographic areas
This feature will be released into the following Microsoft Azure geographic areas:
- Germany
- Norway
- South Africa
- Switzerland
- United Arab Emirates
- US GCC
- US GCC High
- United States
- Europe
- Asia Pacific
- United Kingdom
- Australia
- Brazil
- Canada
- India
- Japan
- France
- Korea
Additional resources
Use proactive prompts (docs)