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Use proactive prompts and insights generated by Copilot

  • 發行項
Enabled for Public preview Early access General availability
Users, automatically - - Nov 15, 2024

Business value

Proactive prompting enables agents to discover and prompt Copilot effortlessly, without the need for manual typing. This will save agents time and improve the quality of their overall experience.

Feature details

Proactive prompting will provide the following benefits for agents:

  • Contextual prompt starters at the beginning of a Copilot conversation.
  • The ability to discover plugins through suggested prompts.
  • The ability to understand case, conversation, and email context.
  • Proactively generated insights.

Proactive prompt suggestion from Copilot

Geographic areas

This feature will be released into the following Microsoft Azure geographic areas:

  • Germany
  • Norway
  • South Africa
  • Switzerland
  • United Arab Emirates
  • US GCC
  • US GCC High
  • United States
  • Europe
  • Asia Pacific
  • United Kingdom
  • Australia
  • Brazil
  • Canada
  • India
  • Japan
  • France
  • Korea

Additional resources

Use proactive prompts (docs)