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Use Copilot to generate contextual partial email content

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Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for Public preview Early access General availability
Users by admins, makers, or analysts Feb 2025 - Apr 2025

Business value

Inline Copilot significantly enhances service representative productivity by minimizing manual effort during email composition. In addition, enabling service representatives to incorporate additional content with Copilot's assistance enhances the quality of the composed emails. This flexibility allows service representatives to include relevant information, thereby improving the accuracy and overall quality of the emails. This can reduce back-and-forth interactions, leading to increased customer satisfaction (CSAT).

Feature details

The inline email Copilot feature can now be invoked by customer service representatives in mid-draft, enabling them to use AI assistance at any point during email composition. This helps service representatives to generate relevant partial drafts using existing Email Assist functionality that seamlessly integrates with their existing content, improving efficiency.

Copilot email assist generating a partial email draft.

This functionality will be available in the inline editor only and not in the Copilot help pane.