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Analytics dashboards and insights in Government Community Cloud

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Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for Public preview Early access General availability
Users by admins, makers, or analysts - - Nov 2024

Business value

Currently, organizations in the Government Community Cloud don't have access to the out-of-the-box analytics reports, which limits the insights available to supervisors. This release supports Government Community Cloud and addresses these limitations.

Feature details

As part of this release, the following capabilities are available out of the box for customers in the Government Community Cloud:

  • Omnichannel real-time analytics
  • Omnichannel historical analytics
  • Customer service historical analytics
  • Personalize reports using bookmarks
  • Extend Dynamics 365 out-of-the-box analytics using visual customization