What's new and planned for Dynamics 365 Customer Insights
Important
This content is archived and is not being updated. For the latest documentation, go to What's new in Dynamics 365 Customer Insights. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
This topic lists features that are planned to release from April 2023 through September 2023. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.
For a list of the next wave's release plans, go to 2023 release wave 2 plan.
In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.
This check mark (
) shows which features have been released for public preview or early access and for public preview, early access, and general availability.
Copilot and AI innovation
Convert your data into insights in minutes by leveraging Copilot in Customer Insights with generative AI.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Generate insights by asking questions in natural language with Copilot in Customer Insights | Admins, makers, marketers, or analysts, automatically |
May 23, 2023 |
- |
| Get AI-generated summary of data quality for insights | Admins, makers, marketers, or analysts, automatically |
Aug 11, 2023 |
- |
Customer understanding
Get value out of Customer Insights quicker with guided experiences to leverage your data.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Generate insights in minutes with first run experience | Users by admins, makers, or analysts |
May 18, 2023 |
- |
| Connect to custom machine learning models | Admins, makers, marketers, or analysts, automatically |
May 30, 2023 |
|
| Easily connect to custom prediction models with guided steps | Admins, makers, marketers, or analysts, automatically |
May 30, 2023 |
|
| Improved accuracy of the deduplication process | Admins, makers, marketers, or analysts, automatically |
Sep 7, 2023 |
- |
| Utilize updated B2B unified contacts | Users by admins, makers, or analysts |
May 31, 2023 |
Jun 30, 2023 |
Ubiquitous insights
Enable a fully integrated data flow across Microsoft Dataverse, Dynamics 365, and Power Platform applications to enable seamless, personalized customer experiences.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Display Customer Insights activities in a Dynamics 365 activity timeline | Users by admins, makers, or analysts |
Jun 5, 2023 |
|
| Simplify the management of your applications | Admins, makers, marketers, or analysts, automatically | - |
Sep 20, 2023 |
Description of Enabled for column values:
Users, automatically: These features include changes to the user experience and are enabled automatically.
Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.
Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.
For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.