Schedule and appointment entities
Dynamics 365 Customer Engagement (on-premises) provides capabilities to address appointment-based service scheduling. You can define services, resources and work schedules, and service locations. A scheduling engine manages booked appointments and service availability, and can be tuned to optimize scheduling to reduce costs and required resources.
The entity model for the scheduling engine includes a core set of entities: Service, Resource, Calendar and Site. Other entities describe resource requirements, constraints, calendar rules, and a schedule.
The following messages can be used for scheduling appointments, recurring appointments, and service appointments (service activity).
| Message | Web API Operation | SDK Assembly |
|---|---|---|
| Creates an appointment, recurring appointment, or service appointment (service activity), and calls the scheduling engine to make sure that it is valid for all constraints without any scheduling conflicts. | Book Action | BookRequest |
| Reschedules an appointment, recurring appointment, or service appointment (service activity), and calls the scheduling engine to make sure that it is valid for all constraints without any scheduling conflicts. | Reschedule Action | RescheduleRequest |