msdyn_copilotinteraction table

Entity to save interactions.

Added by: msdyn_CSIntelligence Solution

Messages

Message	Web API Operation	SDK Assembly
BulkRetain	BulkRetain Action	Microsoft.Crm.Sdk.Messages.BulkRetainRequest
Create	POST [org URI]/api/data/v9.0/msdyn_copilotinteractions See Create	CreateRequest or Create
CreateMultiple	CreateMultiple Action	CreateMultipleRequest
Delete	DELETE [org URI]/api/data/v9.0/msdyn_copilotinteractions(msdyn_copilotinteractionid) See Delete	DeleteRequest or Delete
IsValidStateTransition	IsValidStateTransition Function	IsValidStateTransitionRequest
PurgeRetainedContent	PurgeRetainedContent Action	Microsoft.Crm.Sdk.Messages.PurgeRetainedContentRequest
Retain	Retain Action	Microsoft.Crm.Sdk.Messages.RetainRequest
Retrieve	GET [org URI]/api/data/v9.0/msdyn_copilotinteractions(msdyn_copilotinteractionid) See Retrieve	RetrieveRequest or Retrieve
RetrieveMultiple	GET [org URI]/api/data/v9.0/msdyn_copilotinteractions See Query Data	RetrieveMultipleRequest or RetrieveMultiple
RollbackRetain	RollbackRetain Action	Microsoft.Crm.Sdk.Messages.RollbackRetainRequest
SetState	PATCH [org URI]/api/data/v9.0/msdyn_copilotinteractions(msdyn_copilotinteractionid) Update statecode and statuscode properties.	SetStateRequest
Update	PATCH [org URI]/api/data/v9.0/msdyn_copilotinteractions(msdyn_copilotinteractionid) See Update	UpdateRequest or Update
UpdateMultiple	UpdateMultiple Action	UpdateMultipleRequest
ValidateRetentionConfig	ValidateRetentionConfig Action	Microsoft.Crm.Sdk.Messages.ValidateRetentionConfigRequest

Properties

Property	Value
CollectionSchemaName	msdyn_copilotinteractions
DisplayCollectionName	Copilot Interactions
DisplayName	Copilot Interaction
EntitySetName	msdyn_copilotinteractions
IsBPFEntity	False
LogicalCollectionName	msdyn_copilotinteractions
LogicalName	msdyn_copilotinteraction
OwnershipType	OrganizationOwned
PrimaryIdAttribute	msdyn_copilotinteractionid
PrimaryNameAttribute	msdyn_name
SchemaName	msdyn_copilotinteraction

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

• ImportSequenceNumber
• msdyn_clienttimestamp
• msdyn_copilotinteractionId
• msdyn_interactioncontext
• msdyn_interactiondataid
• msdyn_interactionforid
• msdyn_interactionforlogicalname
• msdyn_interactiontype
• msdyn_name
• msdyn_scenariorequestid
• msdyn_scenariotype
• OverriddenCreatedOn
• statecode
• statuscode
• TimeZoneRuleVersionNumber
• UTCConversionTimeZoneCode

ImportSequenceNumber

Property	Value
Description	Sequence number of the import that created this record.
DisplayName	Import Sequence Number
Format	None
IsValidForForm	False
IsValidForRead	True
IsValidForUpdate	False
LogicalName	importsequencenumber
MaxValue	2147483647
MinValue	-2147483648
RequiredLevel	None
Type	Integer

msdyn_clienttimestamp

Property	Value
DateTimeBehavior	UserLocal
Description	Utc Timestamp from client
DisplayName	Client Timestamp
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_clienttimestamp
RequiredLevel	None
Type	DateTime

msdyn_copilotinteractionId

Property	Value
Description	Unique identifier for entity instances
DisplayName	Copilot Interaction
IsValidForForm	False
IsValidForRead	True
IsValidForUpdate	False
LogicalName	msdyn_copilotinteractionid
RequiredLevel	SystemRequired
Type	Uniqueidentifier

msdyn_interactioncontext

Property	Value
Description
DisplayName	Interaction Context
Format	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_interactioncontext
MaxLength	1048576
RequiredLevel	None
Type	Memo

msdyn_interactiondataid

Property	Value
Description
DisplayName	Interaction Data Id
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_interactiondataid
RequiredLevel	None
Targets	msdyn_copilotinteractiondata
Type	Lookup

msdyn_interactionforid

Property	Value
Description
DisplayName	Interaction For Id
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_interactionforid
MaxLength	100
RequiredLevel	None
Type	String

msdyn_interactionforlogicalname

Property	Value
Description
DisplayName	Interaction For Logical Name
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_interactionforlogicalname
MaxLength	100
RequiredLevel	None
Type	String

msdyn_interactiontype

Property	Value
Description
DisplayName	Interaction Type
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_interactiontype
RequiredLevel	ApplicationRequired
Type	Picklist

msdyn_interactiontype Choices/Options

Value	Label
100230301	ThumbsUp
100230302	ThumbsDown
100230303	ThumbsClear
100230304	Copy
100230305	Generated
100230306	SendToCustomer
100230307	EditAndSend
100230308	ManualCopy
100230309	Available

msdyn_name

Property	Value
Description	The name of the custom entity.
DisplayName	Name
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_name
MaxLength	100
RequiredLevel	ApplicationRequired
Type	String

msdyn_scenariorequestid

Property	Value
Description
DisplayName	Scenario Request Id
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_scenariorequestid
MaxLength	100
RequiredLevel	ApplicationRequired
Type	String

msdyn_scenariotype

Property	Value
Description
DisplayName	Scenario Type
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_scenariotype
RequiredLevel	ApplicationRequired
Type	Picklist

msdyn_scenariotype Choices/Options

Value	Label
100230201	Ask a question
100230202	Live conversation response
100230203	Write an email
100230204	Copilot
100230205	Case summary
100230206	Live conversation summary

OverriddenCreatedOn

Property	Value
DateTimeBehavior	UserLocal
Description	Date and time that the record was migrated.
DisplayName	Record Created On
Format	DateOnly
IsValidForForm	False
IsValidForRead	True
IsValidForUpdate	False
LogicalName	overriddencreatedon
RequiredLevel	None
Type	DateTime

statecode

Property	Value
Description	Status of the Copilot Interaction
DisplayName	Status
IsValidForCreate	False
IsValidForForm	True
IsValidForRead	True
LogicalName	statecode
RequiredLevel	SystemRequired
Type	State

statecode Choices/Options

Value	Label	DefaultStatus	InvariantName
0	Active	1	Active
1	Inactive	2	Inactive

statuscode

Property	Value
Description	Reason for the status of the Copilot Interaction
DisplayName	Status Reason
IsValidForForm	True
IsValidForRead	True
LogicalName	statuscode
RequiredLevel	None
Type	Status

statuscode Choices/Options

Value	Label	State
1	Active	0
2	Inactive	1

TimeZoneRuleVersionNumber

Property	Value
Description	For internal use only.
DisplayName	Time Zone Rule Version Number
Format	None
IsValidForForm	False
IsValidForRead	True
LogicalName	timezoneruleversionnumber
MaxValue	2147483647
MinValue	-1
RequiredLevel	None
Type	Integer

UTCConversionTimeZoneCode

Property	Value
Description	Time zone code that was in use when the record was created.
DisplayName	UTC Conversion Time Zone Code
Format	None
IsValidForForm	False
IsValidForRead	True
LogicalName	utcconversiontimezonecode
MaxValue	2147483647
MinValue	-1
RequiredLevel	None
Type	Integer

Read-only columns/attributes

These columns/attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.

• CreatedBy
• CreatedByName
• CreatedByYomiName
• CreatedOn
• CreatedOnBehalfBy
• CreatedOnBehalfByName
• CreatedOnBehalfByYomiName
• ModifiedBy
• ModifiedByName
• ModifiedByYomiName
• ModifiedOn
• ModifiedOnBehalfBy
• ModifiedOnBehalfByName
• ModifiedOnBehalfByYomiName
• msdyn_interactiondataidName
• OrganizationId
• OrganizationIdName
• VersionNumber

CreatedBy

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of the user who created the record.
DisplayName	Created By
IsValidForForm	True
IsValidForRead	True
LogicalName	createdby
RequiredLevel	None
Targets	systemuser
Type	Lookup

CreatedByName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	createdbyname
MaxLength	100
RequiredLevel	None
Type	String

CreatedByYomiName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	createdbyyominame
MaxLength	100
RequiredLevel	SystemRequired
Type	String

CreatedOn

Property	Value
DateTimeBehavior	UserLocal
Description	Date and time when the record was created.
DisplayName	Created On
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	createdon
RequiredLevel	None
Type	DateTime

CreatedOnBehalfBy

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of the delegate user who created the record.
DisplayName	Created By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	createdonbehalfby
RequiredLevel	None
Targets	systemuser
Type	Lookup

CreatedOnBehalfByName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	createdonbehalfbyname
MaxLength	100
RequiredLevel	None
Type	String

CreatedOnBehalfByYomiName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	createdonbehalfbyyominame
MaxLength	100
RequiredLevel	SystemRequired
Type	String

ModifiedBy

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of the user who modified the record.
DisplayName	Modified By
IsValidForForm	True
IsValidForRead	True
LogicalName	modifiedby
RequiredLevel	None
Targets	systemuser
Type	Lookup

ModifiedByName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	modifiedbyname
MaxLength	100
RequiredLevel	None
Type	String

ModifiedByYomiName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	modifiedbyyominame
MaxLength	100
RequiredLevel	SystemRequired
Type	String

ModifiedOn

Property	Value
DateTimeBehavior	UserLocal
Description	Date and time when the record was modified.
DisplayName	Modified On
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	modifiedon
RequiredLevel	None
Type	DateTime

ModifiedOnBehalfBy

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of the delegate user who modified the record.
DisplayName	Modified By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	modifiedonbehalfby
RequiredLevel	None
Targets	systemuser
Type	Lookup

ModifiedOnBehalfByName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	modifiedonbehalfbyname
MaxLength	100
RequiredLevel	None
Type	String

ModifiedOnBehalfByYomiName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	modifiedonbehalfbyyominame
MaxLength	100
RequiredLevel	SystemRequired
Type	String

msdyn_interactiondataidName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_interactiondataidname
MaxLength	100
RequiredLevel	None
Type	String

OrganizationId

Added by: Active Solution Solution

Property	Value
Description	Unique identifier for the organization
DisplayName	Organization Id
IsValidForForm	False
IsValidForRead	True
LogicalName	organizationid
RequiredLevel	None
Targets	organization
Type	Lookup

OrganizationIdName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	organizationidname
MaxLength	100
RequiredLevel	SystemRequired
Type	String

VersionNumber

Added by: Active Solution Solution

Property	Value
Description	Version Number
DisplayName	Version Number
IsValidForForm	False
IsValidForRead	True
LogicalName	versionnumber
MaxValue	9223372036854775807
MinValue	-9223372036854775808
RequiredLevel	None
Type	BigInt

Related information

Enable Copilot features in Customer Service (preview)