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Live chat widget telemetry

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The live chat widget in Chat for Dynamics 365 collects telemetry data from end users to improve the feature’s capabilities, reliability, and performance over time by helping Microsoft understand usage patterns, plan new features, and troubleshoot and fix problem areas.

Some of the data collected by the live chat widget include the following.

Field Sample value
OrganizationId 11bb11bb-cc22-dd33-ee44-55ff55ff55ff
Chat Widget Version prod
BrowserName Edge
OSName Windows
Anonymized IP Address (last octet redacted) 19.207.000.000

Important

No personal data is contained in the live chat widget telemetry.

If your organization is concerned about the data collected by this service, you can turn off automatic data collection by adding an HTML attribute to the chat widget script.

data-disable-telemetry = "true"

Customize live chat widgets using data tags
Customize live chat widgets for mobile apps