Plan and prepare for Dynamics 365 Intelligent Order Management in 2022 release wave 2
Important
This content is archived and is not being updated. For the latest documentation, go to Intelligent Order Management overview. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
Important
The 2022 release wave 2 plan covers all new functionalities planned to be delivered to market from October 2022 to March 2023. In this article, you'll find the product overview and what's new and planned for Dynamics 365 Intelligent Order Management.
Overview
Built on a modern, open platform, Dynamics 365 Intelligent Order Management provides the flexibility companies need to capture orders from any order source, including e-commerce, marketplace, mobile apps, or traditional sources like electronic data interchange. Companies can fulfill those orders from their own warehouses, third-party logistics providers, stores, or drop-ship with vendors or other delivery fulfillment partners using out-of-the-box, prebuilt connectors from an ecosystem of more than 200 Microsoft Power Platform connectors.
Intelligent Order Management leverages an integrated, real-time inventory visibility service, a microservice built on Microsoft Dataverse that is highly scalable and extensible, providing a single, global view of the inventory positions across systems. Intelligent Order Management also uses distributed order management to give real-time recommendations for each order to fulfill orders accurately and cost-effectively, improving supply chain efficiency to better meet customer expectations.
With Intelligent Order Management, brand owners gain real-time visibility into each step of the order journey, and fulfillment insights in real time through customizable and integrated dashboards that enable their supply chain team to overcome constraints and improve operational efficiency.
Upcoming new features for 2022 release wave 2 include:
- Order types: Back orders and subscription orders.
- Support for Microsoft Teams.
- Purchase Orders: Expanding outbound support to include inbound orders.
- Order combination and delivery split: Choosing one or multiple warehouses to fulfill orders.
- Self-service product returns powered by FedEx.
- New providers.
Updates to Dynamics 365 Intelligent Order Management 2022 release wave 2
Investment areas
Fulfillment optimization
The fulfillment optimization engine in Dynamics 365 Intelligent Order Management will evolve. Customers will be able to fulfill orders based on time, distance, and cost strategies. The fulfillment optimization engine is powered by AI and will continue learning from the various fulfillment strategies available.
Order visibility and insights
Monitoring complex order, fulfillment, and delivery capabilities requires a system that provides insights so you can take action on the issues you need to focus on. Building on the capabilities in the Dynamics 365 Intelligent Order Management solution, we're providing expanded capabilities to help monitor your system health. This functionality will enable you to focus on systems that cause issues in your order process. With expanded machine learning and Power BI-driven dashboards, you'll gain insights into events through the order capture, fulfillment, and returns process. With the new functionality, you can focus on metrics that will help you continuously optimize your process and build customer loyalty.
Order types functionality
Dynamics 365 Intelligent Order Management will provide the flexibility you need to manage various order use cases by expanding the order types it can manage, including inbound order scenarios. An inventory view across the order lifecycle will also be available.
To learn more about the entire set of capabilities being delivered during this release wave, check out the release plan for Dynamics 365 Intelligent Order Management below:
For application administrators
User-impacting features to the user experience enabled automatically
User-impacting features should be reviewed by application administrators. This facilitates release change management and enables successful onboarding of new capabilities released to market. For the complete list, look for all features tagged "Users, automatically" in the release plan.
Features that must be enabled by application administrators
This release wave contains features that must be enabled or configured by administrators, makers, or business analysts to be available for their users. For the complete list, look for all features tagged "Users by admins, makers, or analysts" in the release plan.
Get the most out of Intelligent Order Management
| Helpful links | Description |
|---|---|
| Release plan | View all capabilities included in the release. |
| Product updates | Stay up to date on latest product updates. |
| Release calendar | Know important release milestones. |
| Licensing | Improve your understanding of how to license Intelligent Order Management. |
| Product documentation | Find documentation for Intelligent Order Management. |
| User community | Engage with Intelligent Order Management experts and peers in the community. |
| Upcoming events | Find and register for in-person and online events. |
| Product trials | Get started with Intelligent Order Management. |