Field Service (Dynamics 365) mobile app usability enhancements
Important
This content is archived and is not being updated. For the latest documentation, go to New and upcoming features in Field Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | 
Aug 2, 2021 |
Oct 1, 2021 |
Business value
With usability enhancements in the Field Service (Dynamics 365) mobile app, your frontline workers will get access to mobile-friendly experiences that will bring important information to the forefront, making it easier to edit information on mobile and tablet touch screens and reduce the number of taps needed to perform various common tasks. These enhancements help reduce the time frontline workers need to spend in the app, and lets them focus on the task at hand, whether it's fixing an asset or addressing customer concerns.
Feature details
The following usability enhancements will be available as part of this feature:
- Ability to add up to three custom fields on the mobile booking calendar control. Users will be able to see at a glance the information they need to prepare for upcoming service visits.
- Multiline text boxes will now expand to fit the amount of text entered.
- Date and time input will leverage default input controls provided by the device operating system. Use the same input patterns that you are familiar with in other apps on your mobile device.
- Work orders will default to use modern task-completion controls for work order service, work order product, and work order service tasks. Easily check off completed tasks and update products and services used with large, touch-friendly icons.
See also
Use the Field Service Dynamics 365 mobile app to complete work orders (docs)