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Overview of Dynamics 365 Fraud Protection 2021 release wave 1

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Important

This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Fraud Protection features. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Today’s digitally transformed enterprises conduct significant portions of their business online and in real time. For example, omnichannel customer engagement (seamless customer journey across mobile, web, and in-store portals) is revolutionizing the retail industry. Such innovations are driving higher revenue, reduced operating costs, and improved customer experience.

However, they are also exposing the enterprise to serious threats from those who attempt to take advantage of the online channel's relative anonymity and accessibility to commit fraud. In e-commerce, for example, people might attempt to use compromised accounts and stolen payment instruments to commit payment fraud. Similarly, fraudsters might abuse programs such as “buy online and return in-store” to commit return or discount fraud that leads to shrinkage losses for brick-and-mortar stores.

Fraudsters attempt other activities such as creating fake accounts to abuse free trials and new-customer freebies or post fake product reviews. They also try to compromise existing accounts to commit payment, warranty, or refund fraud. All these examples of fraudulent activity impact not just an enterprise’s profitability but also its reputation. It is our mission to help digitally transformed enterprises fight fraud while keeping their doors open for genuine customers and partners.

Dynamics 365 Fraud Protection brings together account protection, payment protection, and loss prevention, providing a 360-degree view of the fraud landscape to merchants. Fraud Protection also provides tools to fine-tune the operations that will help mitigate fraud.

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