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About Microsoft Online Concierge

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Our vision:

Enable people contact Microsoft with the best online experience and chat services.

Online Concierge is:

- Resource locator. We help you locate the right information online, or point you to the right directions with rich resources.

- Advisor. Provide general guidance with Microsoft resource and information.

- Establish a connection

We serve:

Worldwide customers (speak English only) MSDN/TechNet/Partners/Middle-Sized Business/ Small Business

Products covered:

As a resource locator and provide world wide support. Each team member is a researcher in helping you locate the right information our customers need. We help you locate the information on Windows, Servers, Offices, Exchange, System Center, Virtualization, Solution Finder, Partner Resource locator, Pricing information, Cooperate Information and etc. As you can name it, we can locate it.

Benchmark:

- First Online Chat Support Team in GCR and APGC

- Pioneers in serving MSDN/TechNet/Partners worldwide with no distinguish (starting year FY06)

Comments

  • Anonymous
    June 03, 2010
    how do i GET to the online concierge????????  Can't figure out how... FAQ just gives info about it.

  • Anonymous
    October 07, 2010
    I have a question can anyone help me

  • Anonymous
    October 07, 2010
    This is in response to the Microsoft hotfix MS10-070 released recently for ASP.NET vulnerability. Refer to the following URL www.microsoft.com/.../ms10-070.mspx Prioirty: The vulnerability is reported by client on the production servers and security team is highly concerned with this. Probelm: We have .NET Framework 3.0 installed on application server. As per the above URL there is no Hotfix available for the .NET Framework 3.0. Question: We want to confirm with Microsoft that for application servers having .NET framework 3.0 version are NOT affected by this vulnerability. In case we are affected what are the next steps for us.

  • Anonymous
    June 29, 2011
    The comment has been removed

  • Anonymous
    July 11, 2011
    The comment has been removed

  • Anonymous
    June 14, 2012
    How can I download KB2543893? It's for SQL 2005/2008 patch. I'm having a problem in installing with a specific application. I can't find this single patch. Please help. Thanks, Angelo

  • Anonymous
    October 28, 2015
    Concierge is completely incompetent. I could call my mother who's 77 and get better technical support!!!!